Overnight Manager

Highgate Hotels L.P.; New York, Northern (NY, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Highgate Hotels L.P. is seeking a Night Manager for M Social Hotel in New York. The role focuses on maintaining hotel profitability, guest and associate satisfaction, while upholding hotel integrity.

You will develop MOD checklists, oversee operations across departments, and serve as MOD during shifts, ensuring policy compliance and a positive guest experience. Qualifications include 6+ years in hospitality or a 4-year degree with 4–5 years of related experience, strong communication, and the

Qualifications

• Minimum 6 years progressive experience in a hotel or related field, or 4-year degree with 4–5 years of experience, or 2-year degree with 5–6 years of related experience.
• Must be able to work long hours.
• Must have valid driver's license for the applicable state.
• Excellent verbal and written communication with guests and staff.

Responsibilities

• Develop and maintain MOD checklist, report, and training manual.
• Tour operating departments and adjust as needed via department heads.
• Serve as MOD during shift and support group sales efforts.
• Ensure compliance with Highgate Hotel policies and SOPs.
• Create a positive, guest-focused team environment.
• Greet guests in public areas during peak times and assist as needed.
• Handle reservations, check-ins/outs, and assist sales staff as needed.
• Ensure security procedures and monthly safe audits are followed.

Skills

Experience in hotel operations

Strong communication skills

Multitasking and prioritization

Customer service orientation

Team leadership and training

Valid driver’s license

Education

4-year college degree

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

M Social Hotel

Overview

The Night Manager is responsible for continually focusing on achieving hotel profitability, guest and associate satisfaction while maintaining the integrity of the hotel.

Responsibilities

• Develop and maintain MOD checklist, report and training manual.
• Tour the operating departments, daily making adjustments as needed via department heads.
• Serve as MOD during shift.
• Adhere to all Highgate Hotel policies and procedures and ensure compliance.
• Assist in creating a positive team-oriented environment which focuses on the guest.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• Perform any other duties as requested by Management.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Communicate to all departments any large change in occupancy/guest count that may affect staffing-operations on next shift or day.
• Key system/Radio Check and Return.

Qualifications

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must have valid driver's license for the applicable state.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Assist with reservations, check-in’s and check out’s as needed. Support Group Sales effort by entering room lists and assisting with sales staff training/development as needed.
• Handle guest’s special requests and customer complaints during shift.