Overnight Laundry Attendant 1030 PM700 AM FriSun

Laundry Luv; Abilene (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Laundry Luv, a premier laundromat in Texas, seeks a dedicated Store Attendant. The role involves ensuring customer satisfaction through excellent service, maintaining a clean environment, and managing routine machine maintenance. Ideal candidates are sociable, detail-oriented, and proactive in assisting customers. Join a team that values kindness and a positive attitude.

Benefits

Employee discounts

Free uniforms

Qualifications

• Detail-oriented, sociable, strong sense of urgency.
• Enjoys working with people, optimistic, punctual.

Responsibilities

• Assist with machine usage and customer inquiries.
• Maintain cleanliness and monitor machine operation.
• Handle cash and ensure safety protocols.

Skills

Customer Service

Communication

Cleaning Techniques

Organizational Skills

Bilingual (English and Spanish)

Education

High School Diploma

Job description

Benefits:

• Employee discounts
• Free uniforms

Who are we?

Laundry Luv is Texas’s premier laundromat focused on providing a safe, clean, spacious, and fun environment for all your family and commercial laundry needs.

Our values include:

• Respond Not React: Thoughtful decisions, ownership, process-oriented, standing up for what is right
• Leads with Luv: Team-oriented, servant heart, selfless, leading with kindness
• Curiously Coachable: Willing to learn and improve
• I Got It!: Motivated, proactive, resourceful, adaptable, doing the right thing
• Always Whistling: Kindness, positive attitude, energy, gratitude, and a cheerful demeanor

Who are we looking for?

The Store Attendant should be detail-oriented, sociable, and have a strong sense of urgency without compromising quality. They should enjoy working with people, be optimistic, outgoing, punctual, and well-groomed. Maintaining cleanliness and engaging positively with customers while executing routine maintenance on machines are key responsibilities.

Essential duties and responsibilities:

1. Customer Service: Assist with machine usage, respond courteously to inquiries and complaints, ensure positive experiences
2. Facility Cleanliness: Keep areas tidy, sweep and mop floors, empty trash, maintain environment
3. Machine Maintenance: Monitor machine operation, report issues promptly
4. Supply Management: Notify low inventory, organize supplies
5. Cash Handling: Assist with payments
6. Security and Safety: Monitor for suspicious activity, enforce safety protocols
7. Attendance and Punctuality: Arrive on time, notify in case of absence or delay, complete all closing tasks

Knowledge and Skills:

• Basic cleaning techniques
• Excellent rapport-building skills
• People-oriented with strong communication skills
• Organized and eager to learn
• High school diploma preferred
• Bilingual in English and Spanish preferred

Expected Performance Standards:

• Assist customers proactively, e.g., helping with large loads and offering assistance before asked
• Use positive language like “Let me help you” instead of questions
• Make payment processes simple and enjoyable, demonstrating how easy card payments are
• Guide customers on proper soap and softener use, promoting high-efficiency products
• Maintain stainless-steel dryers with proper cleaning supplies regularly
• Express gratitude to every customer leaving the store
• Keep parking lot free of debris throughout the day
• Maintain a friendly attitude, smile, and engage with customers
• Seek customer feedback and share suggestions with management
• Remember customer names to build loyalty and greet them personally
• Encourage customers to refer others and leave positive reviews