Overnight Laundry Attendant 10:30 PM-7:00 AM Fri-Sun Location: TX-Abilene -79603 Full / Part Time

Laundry Luv; Abilene (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant and customer-focused laundromat in Texas, where you will play a vital role as a Store Attendant. This position is perfect for someone who thrives in a sociable environment and is detail-oriented. You will engage with customers, assist them with their laundry needs, and ensure the store remains clean and welcoming. Your positivity and strong communication skills will enhance the customer experience, making every visit enjoyable. If you are motivated, resourceful, and ready to contribute to a fun and clean environment, this opportunity is for you!

Benefits

Employee Discounts

Free Uniforms

Qualifications

• Detail-oriented and sociable individual with strong customer service skills.
• Preferred bilingual skills and high school diploma.

Responsibilities

• Assist customers with machine usage and ensure a positive experience.
• Maintain cleanliness of the facility and perform routine machine maintenance.
• Handle cash payments and monitor for security and safety.

Skills

Customer Service

Basic Commercial Cleaning Techniques

Verbal Communication Skills

Organizational Skills

Bilingual (English and Spanish)

Education

High School Graduate

Job description

Benefits:

• Employee discounts
• Free uniforms

Who are we?

Laundry Luv is Texas’s premier laundromat with a focus on providing a safe, clean, spacious, and fun environment to do all your family and commercial laundry chores.

Laundry Luv values include:

1. Respond Not React - Thoughtful in decisions, Ownership of job, Process oriented, Stands up for what is right
2. Leads with Luv - Team oriented, Servants heart, Selfless, Leads with love, Kindness
3. Curiously Coachable - Coachable, Seeks to improve
4. I Got It! - Motivated, Takes Initiative, Resourceful, Adaptable, Always moving, Does the right thing
5. Always Whistling - Kindness, Positive attitude, Great energy, Laughter, Can do attitude, Happy to work, Gratitude

Who are we looking for?

The Store Attendant is an individual who is very detail-oriented and highly sociable. He/She has a strong sense of urgency, but not at the expense of quality. This person draws energy from working with people and is optimistic and outgoing. The Store Attendant shows up to work on time looking very clean and presentable. Store cleanliness will be his/her top priority. He/She will also engage customers in a helpful manner. Finally, the Store Attendant will execute routine maintenance on all machines and ensure they are fully operational.

Essential duties and responsibilities

• Customer Service
  Assisting customers with machine usage
  Responding to customer inquiries and complaints courteously
  Ensuring a positive customer experience
• Facility Cleanliness
  Keeping all areas clean and organized
  Sweeping & mopping floors regularly
  Emptying trash cans
  Maintaining a tidy environment
• Machine Maintenance
  Monitoring machines to ensure they are functioning properly
  Reporting any malfunctioning equipment promptly
• Supply Management
  Notifying manager of low inventory of laundry supplies
  Keeping an organized storage area of laundry supplies
• Cash Handling
  Assisting customers with cash or credit card payments
• Security and Safety
  Monitoring any suspicious activity and reporting to manager
  Enforcing safety protocols - wet floors, soap on floor
• Attendance and Punctuality
  Reporting to shift on time
  Notifying manager in advance if unable to work or running late
  Staying until all closing tasks have been completed

Knowledge/Skills

• Basic commercial cleaning techniques
• Excellent at building rapport
• People-oriented
• Strong verbal communication skills
• Good organizational skills
• Learning-based
• High school graduate preferred
• Bilingual (English and Spanish) preferred

What will you do?
These are the standards a well-above-average performer will maintain or exceed:

• Meet customers with larger bags of laundry and families at the door with a laundry cart and assist them to the machine size that is best suited for their load size.
• Use the phrase, “Let me help you” - Do not use the phrase, “Can I help you?” The first is a statement; the other is a question, which can be rejected.
• Be alert to offer customers help before they use any machine.
• Make the new payment systems easy and fun for customers. Show all customers how EASY and fast card payment laundry can be.
• Help and coach customers on how much soap, bleach, and fabric softener they should use. Always suggest they use high-efficiency soap.
• Wipe down the stainless-steel dryers regularly with the special supplied stainless-steel cleaner. Different wipe cloths should be used for the washers and the dryers.
• Thank every customer as they leave regardless of whether you’re helping them or not.
• Check the parking lot throughout the day to ensure that there is no debris.
• Maintain a positive attitude - smile and get to know the customers.
• ASK customers what they would like in the store to improve their experience. Take notes and share this feedback with your manager.
• TRY to remember customer names to build loyalty. Greet them by name when they walk into the store.
• Encourage customers to tell their friends and neighbors about the store and leave 5 Star reviews.