Overnight In Room Server

Highgate; Miami (FL); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Holidays

Paid Vacation

Paid Sick Leave

EAP

Tuition Reimbursement

Descrizione del lavoro

Highgate Hotels in Miami is seeking an Overnight In-Room Dining (IRD) Server to deliver luxury late-night culinary experiences to guest rooms and private residences. Operate independently in a high-end property, ensuring flawless presentation, precise orders, and discreet service.

This role requires 11:00 PM–7:00 AM shifts, ability to lift 30–40 pounds, and professional demeanor. You will work closely with the kitchen team, handle room service charges, and uphold the highest standards of privacy

Competenze

• 1-3 years in luxury hotel food and beverage service.
• Ability to push heavy IRD carts and lift up to 30–40 pounds during overnight hours.
• Impeccable grooming and professional communication.
• Comfort with handheld POS terminals and room service software.
• Willingness to work overnight shifts, weekends, and holidays.

Mansioni

• Assemble and deliver overnight food and beverage orders using upscale trays or IRD trolleys.
• Set up service discreetly in guest rooms in line with luxury standards; assist with openings and climate control as needed.
• Conduct floor sweeps to collect used trays and ensure cleanliness of service areas.
• Maintain privacy, professionalism, and courteous interaction during late-night hours.
• Answer calls, take orders, accommodate dietary requests, and upsell premium items.
• Process folio charges in the PMS and obtain signatures.
• Coordinate with overnight kitchen staff to ensure timely, correct deliveries.
• Keep pantry and service areas clean and stocked.
• Complete night audit logs and communicate maintenance/security notes.

Conoscenze

Food & beverage service

Heavy lifting 30-40 lbs

Grooming & professionalism

POS terminals

Overnight shifts

Strumenti

Handheld POS terminals

Descrizione del lavoro

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Inspired by the human condition in its many forms, E11EVEN Club Hotel & Residences were created to promote an exclusive, personal and self-curated way of being. At the Residences, choice surrounds you all day long.

Whether you jetset or prefer to reset, these residences offer moments and experiences that speak to each individual’s taste and preference. Located within the creative and thriving metropolis of Miami, E11even Club Hotel & Residences perfectly reflect the vibrancy of its surroundings, people and culture.

So reimagine yourself here and get to the essence of what living your way, is truly all about.

Overview

The Overnight In-Room Dining (IRD) Server is responsible for delivering luxury culinary experiences directly to guest rooms and private residential condominiums during the late-night and early-morning hours. Operating independently in a high-end property, this hospitality professional ensures that every overnight tray or trolley is presented flawlessly, orders are executed with precision, and every interaction reflects the highest standards of discretion, promptness, and refined service.

Responsibilities

• Assemble, inspect, and deliver overnight food and beverage orders using upscale trays or heated IRD trolleys garnished with fine linens, silverware, and proper condiments.
• Set up the meal discreetly within the guest room or residential suite according to luxury hotel standards, offering to open wine bottles, uncover dishes, or adjust room lighting and climate controls.
• Conduct regular floor sweeps to retrieve soiled IRD trays, carts, and glassware from guest hallways and service landings in a quiet, timely manner.
• Exercise absolute professionalism, privacy, and polite etiquette when accessing occupied guest rooms or resident homes during late-night hours.
• Answer overnight room service phone calls, take accurate orders, accommodate special dietary requests, and upsell premium beverages or desserts.
• Process overnight guest and resident folio charges accurately through the property management system (e.g., Opera Cloud, Micros POS) and obtain required signatures.
• Work closely with the overnight kitchen supervisor/cook to ensure orders are dispatched rapidly, accurately, and at proper temperatures.
• Keep the IRD pantry, hot box equipment, and service staging areas impeccably clean, sanitized, and stocked with clean glassware, napkins, and cutlery.
• Complete detailed night audit logs, track late-night guest preferences, and communicate any maintenance or security notes to the morning guest experience team.
• Perform other related duties as assign by management.

Qualifications

• Minimum 1 to 3 years of food and beverage service experience, preferably within a luxury hotel, upscale restaurant, or high-end resort room service operation.

• Ability to push heavy IRD rolling carts, walk long corridors, stand, and lift trays weighing up to 30–40 pounds throughout an overnight shift.

• Impeccable grooming, refined verbal communication skills, and a calm, reassuring demeanor when interacting with tired or late-arriving guests.

• Comfortable operating handheld POS terminals and room service management software.

• Flexibility to work overnight shifts (typically 11:00 PM to 7:00 AM), weekends, and holidays as required by 24/7 hotel operations.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based In Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 11/8/2026 and will remain open for at least 60 days.