Overnight Hotel Valet Attendant ($20/hr + tips) - Burlington, VT

Towne; Vermont; Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

401k retirement savings plan

Zusammenfassung

Towne Park is seeking a Guest Service Associate to provide outstanding hospitality services, park and retrieve guest vehicles, and assist guests with luggage during arrival and departure.

The role emphasizes a friendly, proactive approach, with duties including helping guests with directions, reservations, and local information while maintaining safety and efficiency standards.

Qualifikationen

• High school diploma or GED is required.
• Must hold a valid driver's license for the state you are applying to work.
• One month related experience or training; or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer service.
• Ability to read and write standard English language.
• Ability to greet guests using last names and maintain a professional demeanor.

Aufgaben

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledge and greet guests within five feet with a professional and friendly demeanor; use guests' last names in interaction.
• Parks and retrieves vehicles and assists guests with bell services and luggage storage as needed.
• Provides directions, taxis, reservations and information about local attractions; delivers messages and guest amenities as requested.
• Explains parking rates and retrieval procedures; manages keys, tickets, and revenue as required.

Kenntnisse

Customer service

English proficiency

Professional communication

Ausbildung

High school diploma or GED

Jobbeschreibung

About Towne Park

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $20 per hour plus tips.

Work Schedule: The work schedule for this position is overnight shifts.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)

Work Experience:

• One (1) month related experience and/or training; OR equivalent combination of education and experience

Knowledge:

• Knowledge of principles and processes for providing customer and personal services.

Skills:

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on