Overnight Hospitality Associate

Kasa; Chicago (IL); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Kasa Travel Credits

Health insurance

Paid time off

Job summary

Kasa is hiring in Chicago for an Overnight Hospitality Associate to be the heart of the on-site guest experience at Magnificent Mile & Lakeshore. You will balance physical presence with digital tools to ensure smooth check-ins and exceptional service.

Requirements include 2 years in hospitality (or 2 years in customer service), 1 year in guest service, tech-savvy mindset, flexible shifts, reliable transportation, and ability to lift up to 50 pounds.

Qualifications

• Minimum of 2 years of hospitality experience, or 2 years in customer service.
• At least 1 year in guest service roles.
• Strong affinity for technology and learning new systems.
• Availability for varied shifts (afternoons, evenings, weekends, holidays).
• Access to reliable transportation.
• Comfortable lifting up to 50 pounds.
• Calm under pressure with good problem-solving.
• Strong communication and organizational skills.

Responsibilities

• Greet and assist guests at check-in and address immediate needs.
• Provide local recommendations and Chicago-area insights.
• Maintain common areas and assist with upkeep and safety checks using internal tools.
• Coordinate with housekeeping and maintenance for guest readiness and events.
• Communicate with remote Guest Experience team via Slack and other tools.
• Handle emergencies and guest requests promptly and professionally.

Skills

Hospitality experience

Guest service

Tech-savvy

Flexibility

Transportation access

Physical ability

Communication skills

Organizational skills

Job description

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Time Commitment: Approximately 32-40 hours per week

Anticipated Schedule: Flexible - including overnights, weekends, and holidays.

The Role

Join our Chicago Hospitality Team as a Overnight Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at Kasa Magnificent Mile & Kasa Lakeshore. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team.

About the Team

Be a part of our East Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high‑quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Hospitality Associate

Guest Experience

• Welcoming and Assisting Guests: Be the first point of contact for guests, assisting with check–in, and addressing their immediate needs or special requests.
• Local Expertise: Provide guests with personalized local recommendations and insights, enhancing their overall experience in Chicago.

Operational Responsibilities

• Quality Assurance and Property Upkeep: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well‑stocked and presentable. Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high‑quality standards.
• Readiness and Event Planning: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.
• Guest Requests & Troubleshooting: Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.

Communication and Collaboration

• Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.
• Emergency Handling: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem‑solving abilities.

Experience

• Hospitality Expertise: Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.
• Guest Service Skills: At least 1 year of experience in guest service roles.
• Tech‑Savvy: A strong affinity for technology, with previous experience in tech‑related tasks, and a keen interest in learning new systems and platforms.
• Flexibility: Availability for varied shifts, including afternoons, evenings, weekends, and holidays.
• Transportation: Access to reliable transportation.
• Physical Capability: Comfortable with lifting items weighing up to 50 pounds.
• Consistent While Under Pressure: Skilled in maintaining composure and a positive outlook in challenging or high‑stress situations.
• You pride yourself on your communication and organizational skills

In one year, you will succeed at Kasa by having:

• Established yourself as a top operations performer by consecutively reaching monthly quality goals
• Set a high bar for quality standards and guest satisfaction within your market
• Become an invaluable resource to our team, beyond your knowledge of property operations

Curious about the Kasa experience? Save 15% when you book onkasa.com

• Kasa Travel Credit:We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay for this role is $21.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off:Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage:We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.