Overnight Guest Services & Public Area Attendant

Margaritaville Hotel Nashville; Nashville (TN); On-site; USD 18,000 - 26,000; Full time

Job summary

Margaritaville Hotel Nashville is seeking an Overnight Guest Services & Public Area Attendant to keep the lobby and public spaces clean and welcoming around the clock. You will assist guests, deliver items, and support other hotel operations during overnight hours.

The role emphasizes a positive service mindset, reliability, and the ability to work independently during overnight shifts. This position is based on-site at Margaritaville Hotel Nashville and requires flexibility for weekends and

Qualifications

• Positive attitude and strong guest service mindset.
• Ability to work independently during overnight hours.
• Previous housekeeping, janitorial, hotel, or customer service experience preferred.
• Ability to lift, push, pull, and carry supplies and equipment.
• Comfortable standing and walking for extended periods.
• Reliable attendance and punctuality are essential.

Responsibilities

• Respond promptly and professionally to overnight guest requests.
• Assist guests with questions and provide friendly, upbeat service.
• Help create a safe, welcoming, and relaxing overnight atmosphere throughout the property.
• Maintain cleanliness of lobby areas, elevators, hallways, restrooms, fitness center, and other public spaces.
• Sweep, mop, vacuum, dust, polish, and sanitize assigned areas.
• Keep entrances and high-traffic areas presentation-ready at all times.
• Replenish restroom and guest supplies throughout the shift.
• Remove trash and transport waste to designated disposal areas.
• Identify and report maintenance or safety concerns immediately.
• Fold towels, linens, and housekeeping supplies for daily operations.
• Restock housekeeping closets and carts.
• Assist with laundry and overnight housekeeping projects as needed.
• Support room attendants and other departments during busy periods.
• Maintain a clean and organized work environment.

Skills

Positive attitude

Guest service mindset

Overnight independence

Housekeeping/ hotel experience

Lifting/pushing/carrying

Standing/walking for long periods

Reliability & punctuality

Job description

The Overnight Guest Services & Public Area Attendant is responsible for maintaining the cleanliness, appearance, and comfort of all public areas throughout the hotel during overnight hours. This role also assists guests with requests, room deliveries, and other hospitality needs to ensure an exceptional Margaritaville experience around the clock.

Schedule

Typical shift is an Overnight Shift: 10:30 PM - 7:00 AM *Weekends and holidays required based on hotel business levels

Qualifications

• Positive attitude and strong guest service mindset
• Ability to work independently during overnight hours
• Previous housekeeping, janitorial, hotel, or customer service experience preferred
• Ability to lift, push, pull, and carry supplies and equipment
• Comfortable standing and walking for extended periods
• Reliable attendance and punctuality are essential

PERFORMANCE STANDARDS

• Respond promptly and professionally to overnight guest requests
• Assist guests with questions and provide friendly, upbeat service
• Help create a safe, welcoming, and relaxing overnight atmosphere throughout the property

ESSENTIAL FUNCTIONS

• Maintain cleanliness of lobby areas, elevators, hallways, restrooms, fitness center, and other public spaces
• Sweep, mop, vacuum, dust, polish, and sanitize assigned areas
• Keep entrances and high-traffic areas presentation-ready at all times
• Replenish restroom and guest supplies throughout the shift
• Remove trash and transport waste to designated disposal areas
• Identify and report maintenance or safety concerns immediately
• Fold towels, linens, and housekeeping supplies for daily operations
• Restock housekeeping closets and carts
• Assist with laundry and overnight housekeeping projects as needed
• Support room attendants and other departments during busy periods
• Maintain a clean and organized work environment

At Margaritaville Hotel Nashville, we bring fun, energy, music, and hospitality together to create unforgettable experiences for every guest. We're looking for team members who work hard, stay positive, and bring island-inspired service to every interaction.