Overnight Guest Services & Night Audit Lead

MAJC; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Hilton Garden Inn Tampa Ybor Historic District in Tampa, FL is hiring a Night Auditor to oversee overnight hotel operations, ensure financial accuracy, and deliver exceptional guest service. The role involves nightly audit procedures, cash handling, and collaboration with Front Office and other departments.

Ideal candidates bring Front Desk or Night Audit experience, familiarity with hotel PMS, strong math skills, and a customer-focused approach.

Qualifications

• Previous hotel Front Desk, Night Audit, or guest service experience preferred.
• Previous experience with hotel property management systems preferred.
• Experience with cash handling, payment processing, and financial reconciliation preferred.
• Strong mathematical skills and attention to detail when reviewing financial transactions and reports.
• Basic knowledge of accounting procedures, daily revenue reporting, and guest billing preferred.
• Ability to communicate clearly and professionally with guests, team members, and leadership.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work independently with minimal supervision while maintaining established hotel standards.
• Proficiency with computers, email, and Microsoft Office applications preferred.
• Ability to handle confidential guest and financial information with discretion and professionalism.
• Ability to work overnight hours, including weekends and holidays, based on business needs.
• Bilingual English/Spanish communication skills preferred, but not required.

Responsibilities

• Perform nightly audit procedures and reconcile financial transactions.
• Balance cash drawers, credit card transactions, and other payment records according to established procedures.
• Prepare and distribute daily financial, occupancy, and operational reports to hotel leadership.
• Manage overnight guest check-ins, requests, and communications with other departments.
• Maintain a clean, welcoming lobby and front desk area during overnight hours.
• Handle guest concerns with professionalism and confidentiality, resolving issues as they arise.
• Oversee reservations, room assignments, and changes using the hotel's PMS.
• Collaborate with Front Office, Housekeeping, Maintenance, Accounting, and leadership on overnight operations.

Skills

Front Desk experience

Night Audit

Guest service experience

Cash handling

Financial reconciliation

Microsoft Office

Communication skills

Attention to detail

Overnight work

Self-motivation

Bilingual EN/ES

Tools

Hotel PMS (Property Management System)

Job description

Hilton Garden Inn Tampa Ybor Historic District in Tampa, FL is hiring a Night Auditor to oversee overnight hotel operations, ensure financial accuracy, and deliver exceptional guest service. The role involves nightly audit procedures, cash handling, and collaboration with Front Office and other departments.

Ideal candidates bring Front Desk or Night Audit experience, familiarity with hotel PMS, strong math skills, and a customer-focused approach.