Overnight Guest Services - Live Onsite Lodging

Extended Stay America; Kentwood (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Program

Great working environment

Job summary

Extended Stay America in Kentwood, MI seeks a Part-Time NSR Suites Overnight Associate. You will respond to on-call needs after hours, maintain guest satisfaction, and live onsite in hotel housing.

The role requires quick response within 30 minutes, handling guest access issues, safety concerns, and limited after-hours check-ins. You will operate the front desk duties in a GSR capacity and ensure policies and safety procedures are followed.

Qualifications

• High school diploma or GED.
• Ability to read and interpret safety rules and procedures.
• Proficient in reading and speaking English.
• Computer skills including MS Office and hotel PMS.
• Strong communication and guest service skills.

Responsibilities

• Set up and maintain breakfast from 5:30 to 7:00 AM.
• Respond to guest requests and safety issues during overnight shifts.
• Safeguard hotel keys and log them as needed.
• Assist with limited check-ins/check-outs and guest payments.
• Stay updated on hotel policies and safety procedures.
• Provide directions and information about local areas.
• Log events and post payments to guest folios.
• Respond to emergencies and coordinate with responders.

Skills

Guest service

Time management

English proficiency

Computer skills

Communication skills

Problem-solving

Education

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office

Hotel mobile phone

Job description

Extended Stay America in Kentwood, MI seeks a Part-Time NSR Suites Overnight Associate. You will respond to on-call needs after hours, maintain guest satisfaction, and live onsite in hotel housing.

The role requires quick response within 30 minutes, handling guest access issues, safety concerns, and limited after-hours check-ins. You will operate the front desk duties in a GSR capacity and ensure policies and safety procedures are followed.