Overnight Grocery Clerk 619

Kroger-54356a7; Farmington Hills (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Company of Michigan is looking for team players to deliver an outstanding customer experience in the grocery department. You will help customers, answer questions, stock shelves, and maintain a safe, clean environment to encourage repeat visits.

You will work with the department team to meet customer needs, follow safety guidelines, and stay current with promotions while delivering friendly service.

Qualifications

• Provide exceptional customer service and create a welcoming environment.
• Answer questions about products and respond to customer inquiries.
• Adhere to food safety regulations and proper temperature controls.

Responsibilities

• Answer questions about products to help customers.
• Label, stock, and inventory department merchandise.
• Monitor product quality and dates to ensure freshness.
• Maintain a safe and clean environment for customers and associates.

Skills

Customer service

Product knowledge

Communication

Job description

About the Job:

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and the safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained, and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

The Kroger Company of Michigan:

With nearly 500,000 associates nationwide, we’re a big company with lots of small, supportive communities. Big opportunities in a place that feels like home is one of the reasons Kroger is a great place to work. We genuinely care about each other, giving back and helping out. We want you to feel inspired to stay and feed your future.