Overnight Front Desk Agent - Guest Care & Night Ops

Lotte Hotel Americas; Seattle (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k with company matching

Paid vacation

Nine paid holidays

Personal days

ORCA transit discount

Employee recognition program

Learning and Development program

Job summary

Lotte Hotel Americas in Seattle, WA is seeking an Overnight Front Desk Agent to balance accounts from day shift, complete overnight registrations, and assist with guest requests. The role requires accuracy, strong communication, and teamwork in a fast-paced hotel environment.

Ideal candidates have a Bachelor's degree or higher in a related field, experience with Opera or similar PMS, and solid MS Office skills.

Qualifications

• Bachelor's degree or higher in related field preferred.
• Experience in guest room management preferred.
• Must possess basic computer skills.
• Must have excellent communication skills.
• Must be able to receive instructions and make reports with accuracy.
• Must show basic computer proficiency such as with MS Office (Word, Excel, Powerpoint, etc.).
• Excellent organizational skills.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Results oriented with the ability to be flexible and work well under pressure.
• Excellent interpersonal skills with strong written and verbal communication abilities.
• Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.

Responsibilities

• Balance accounts from day shift.
• Complete overnight guest registrations.
• Assist with guest requests.
• Reconcile all accounts and interact with guests according to hotel standards.

Skills

Guest relations

Communication

Multitasking

Attention to detail

Teamwork

Adaptability

Problem solving

Education

Bachelor's degree or higher in related field

Tools

Opera PMS

Microsoft Office

Job description

Lotte Hotel Americas in Seattle, WA is seeking an Overnight Front Desk Agent to balance accounts from day shift, complete overnight registrations, and assist with guest requests. The role requires accuracy, strong communication, and teamwork in a fast-paced hotel environment.

Ideal candidates have a Bachelor's degree or higher in a related field, experience with Opera or similar PMS, and solid MS Office skills.