Overnight Front Desk Agent

21c Museum Hotel St. Louis; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

21c Museum Hotels in St. Louis is seeking a meticulous Night Auditor to audit, balance, and report across hotel operations. You will help ensure policy compliance, prevent fraud, and support nightly revenue processes.

The role includes front desk duties during night shifts, compiling daily statistics, and coordinating with the Night Manager on reports and staff responsibilities.

Qualifications

• Accounting background preferred but not required.
• Operates a personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing is required to communicate with guests.
• Excellent vision for viewing computer screens.
• Excellent speech communication skills for telephone inquiries.
• Good reading and literacy for daily reports.
• Ability to lift files/papers to 5 lbs. 50% of time; may lift luggage to 50 lbs.
• Mobility to move between front desk and other areas 15-20% of the time.
• No continuous standing, climbing, or driving is required.
• Must pass a background check.
• High school education or equivalent experience.

Responsibilities

• Audit, balance, and report on all cash and credit operations for food & beverage outlets.
• Audit, balance, post, and report on the front desk and room charges.
• Audit, balance, prepare, verify, and report on room information.
• Prepare and input statistics and income journal sheets for daily reports.
• Balance and close all bank ticket codes.
• Run the night audit final after revenues are in balance nightly.
• Perform duties of Front Desk Agent/Bellman including check-ins/outs.
• Compile guest email addresses for comment cards and market research.
• Track guest issues in a master log and produce a Flash Report for staff.
• Provide basic supervision of 3rd shift staff and contracted security.
• Attend quarterly Night Staff meetings and other duties as assigned.

Skills

Accounting background

Computer use

Data compilation

Guest relations

Telephone etiquette

Communication skills

Reading daily reports

Background check

High school diploma

Education

High school diploma or equivalent

Tools

Personal computer

Calculator

Cash register

Job description

Company Description

21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Reports To: Night Manager/Front Office Manager

General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

Job Responsibilities

• Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information.
• Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets to prepare daily reports.
• Balance and close all bank ticket codes.
• Run the night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.
• Compile guest email addresses for comment cards and our market research company.
• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees.
• Basic supervision of 3rd shift staff, including contracted security.
• Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director.
• Other duties as assigned by your supervisor or manager.

Qualifications

• Accounting background preferred but not required.
• Ability to operate a personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing is required to communicate with guests.
• Excellent vision is required for viewing computer screens.
• Excellent speech communication skills are required to communicate with guests over the telephone.
• Excellent comprehension and literacy are required for reading daily reports, numbers, etc.
• Ability to lift files/papers to 5 lbs. 50% of time. May lift luggage to 50 lbs.
• Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time.
• No continuous standing, climbing, or driving is required.
• Personal computer, telephone, cash register, calculator - approximately 90-95% of the time.
• Must pass a background check.
• High school education or equivalent experience.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm