Overnight Crew Member

Planet Fitness - United FP Management, LLC; La Puente (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading fitness franchise in La Puente is seeking an Overnight Closer to provide exceptional customer service to members and guests. Responsibilities include managing front desk operations, greeting clients, and creating daily bank deposits. Must possess strong customer service skills, basic computer proficiency, and a passion for fitness. This is an overnight position requiring individuals who are punctual and reliable, capable of standing for extended hours and handling physical demands such as lifting up to 50 lbs.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills; able to interact professionally with members and co-workers.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities, including answering phone calls and checking members in.
• Create a bank deposit for the next day.

Skills

Customer service skills

Basic computer proficiency

Problem-solving

Empathy

Job description

TheOvernight Closer (Member Services Representative) will create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests, and by closing the shift and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.


• Close shift for that business day.


• Create a bank deposit for next day.

Qualifications and Requirements

• Customer service background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Ability to work 3rd shift (overnights).


• Must be able to occasionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go‑getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement‑Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement‑Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.