Overnight Concierge

Clearwater Living; Phoenix (AZ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Excellent benefits

401(k) contributions

Paid vacation

Paid sick leave

Growth opportunities

People-first culture

Job summary

Clearwater Ahwatukee, a Clearwater Living community in Phoenix, AZ, seeks a full-time Overnight Concierge for the 10:00pm–6:00am shift. The role greets visitors, answers calls, relays messages, and provides high-level customer service in a senior living environment. Schedule: Monday-Friday.

The Concierge supports multiple departments, handles emergencies, and helps maintain a welcoming, orderly lobby and front desk. Benefits include excellent benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 1 year of work experience in senior living, hospitality, or related field preferred.
• Background clearances as required by regulations.
• Must meet health requirements, including TB.
• Current First Aid/CPR/BLS certification a plus.

Responsibilities

• Greet visitors and answer phones with a warm, professional demeanor.
• Relay messages and perform administrative duties to support departments.
• Monitor visitors and log sign-in/out, reporting suspicious activity.
• Assist with meal attendance tracking and room service communications.
• Order and replenish administrative supplies and support leadership as needed.
• Maintain cleanliness and professional appearance of lobby and reception areas.
• Comply with Clearwater Living policies to ensure safe operations.
• Represent Clearwater Living principles with a positive image.

Skills

Customer service

Hospitality

Communication

Education

High School diploma

Job description

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors?

Clearwater Ahwatukee is a premier luxury senior living community in Phoenix, AZ and is looking for a full-time Overnight Concierge to join the team for the night shift!

Clearwater Living associates enjoy great benefits:

• Excellent benefits
• 401(k) contributions
• Paid Vacation and Sick leave
• Exciting opportunities to grow
• Dynamic and fast paced environment
• Culture of people first and service always

The Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities. The Concierge team is responsible for greeting visitors, answering the phone, relaying messages, and performing the highest level of customer service. They complete administrative duties to support multiple departments within the community and is also a key point of contact during any emergency at the community.

The hours for this position are 10:00pm-6:00am.

Schedule: Monday-Friday

Responsibilities

• Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
• Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
• Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
• Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
• Sort and distribute incoming mail
• Accept and report resident's special requests
• Maintain communities lost and found system
• Order and replenish administrative supplies as necessary
• Support Executive Director and other departments in administrative functions as needed
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
• Ensure regulatory compliance and report any issues or concerns immediately
• Comply with Clearwater Living standards/policies to encourage safe and efficient operations
• Encourage teamwork through open communication with associates
• Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Represent the Clearwater Living principles and core values on a daily basis
• Perform other duties and tasks as assigned or required

Qualifications

• High School Diploma or GED required
• A minimum of one year of work experience in senior living, hospitality or in related field preferred
• Background clearances as required by government regulations
• Must meet health requirements, including TB
• Current First Aid/CPR/BLS Certification a plus

Clearwater Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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