Overnight Concierge

Clearwater Living; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits

401(k) contributions

Paid Vacation and Sick leave

Growth opportunities

Dynamic environment

People-first culture

Job summary

Clearwater Living Ahwatukee is seeking an Overnight Concierge for the night shift in Phoenix, AZ. This full-time role runs 10:00pm–6:00am, Monday through Friday, serving as the first point of contact and setting a welcoming tone for residents and guests.

You will greet visitors, answer calls, relay messages, and perform administrative duties while supporting multiple departments and ensuring safety and service excellence.

Qualifications

• High School Diploma or GED required.
• Minimum one year of work experience in senior living, hospitality or related field preferred.
• Background clearances as required by regulations.
• Must meet health requirements, TB testing may be required.
• First Aid/CPR/BLS certification a plus.

Responsibilities

• Greet visitors and answer calls, offering assistance with a welcoming tone.
• Maintain front entrance, lobby and reception areas in neat condition.
• Monitor visitors and log sign-in/logbook, report suspicious activity.
• Sort and distribute incoming mail and assist with requests.
• Support Executive Director and other departments administratively as needed.
• Ensure compliance with policies and uphold Clearwater Living standards.
• Represent a positive, professional image and wear proper uniform.
• Perform other duties as assigned.

Skills

Customer service

Communication

Front desk

Professionalism

Education

High School Diploma or GED

Tools

Phone system

Logbook

Job description

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors?

Clearwater Ahwatukee is a premier luxury senior living community in Phoenix, AZ and is looking for a full-time Overnight Concierge to join the team for the night shift!

Clearwater Living Associates Enjoy Great Benefits

• Excellent benefits
• 401(k) contributions
• Paid Vacation and Sick leave
• Exciting opportunities to grow
• Dynamic and fast paced environment
• Culture of people first and service always

The Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities. The Concierge team is responsible for greeting visitors, answering the phone, relaying messages, and performing the highest level of customer service. They complete administrative duties to support multiple departments within the community and is also a key point of contact during any emergency at the community.

The hours for this position are 10:00pm-6:00am.

Schedule: Monday-Friday

Responsibilities

• Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
• Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
• Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
• Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
• Sort and distribute incoming mail
• Accept and report resident’s special requests
• Maintain communities lost and found system
• Order and replenish administrative supplies as necessary
• Support Executive Director and other departments in administrative functions as needed
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
• Ensure regulatory compliance and report any issues or concerns immediately
• Comply with Clearwater Living standards/policies to encourage safe and efficient operations
• Encourage teamwork through open communication with associates
• Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Represent the Clearwater Living principles and core values on a daily basis
• Perform other duties and tasks as assigned or required

Qualifications

• High School Diploma or GED required
• A minimum of one year of work experience in senior living, hospitality or in related field preferred
• Background clearances as required by government regulations
• Must meet health requirements, including TB
• Current First Aid/CPR/BLS Certification a plus

Clearwater Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.