Overnight Closer

Planet Fitness - United FP Management, LLC; Iowa (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Job summary

A fitness franchise is seeking a Customer Service Representative in Louisiana, Iowa. The role involves providing exceptional customer service to members and potential members, managing front desk tasks, and ensuring a positive member experience. Ideal candidates should have strong communication skills and a solid work ethic. Benefits include educational programs and free membership for employees and a guest.

Qualifications

• Strong customer service skills with a focus on member experience.
• Ability to communicate effectively and diplomatically.

Responsibilities

• Greet and assist potential members for a positive customer experience.
• Handle front desk tasks including answering calls and member check-ins.
• Address member service issues and maintain cleanliness of the club.
• Resolve member service questions by routing to the Club Manager or team leads.
• Maintain club cleanliness and organization.

Skills

Honesty and good work ethic

Basic computer proficiency

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Customer Service: communicates and interacts with customers in a way that exceeds the customer’s wants and needs.

Listening: actively listens to customers and empathizes and works together to solve the problem.

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.