Overnight Client Relations Specialist *$1,000 SIGN ON BONUS*

Upstate Veterinary Specialties; Latham (KS); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

100% Paid Medical, Dental & Long-Term Disability Insurance

Retirement Plan with Company Match

Generous PTO, Floating Holidays & Bereavement Leave

Pet Insurance Stipend

Employee Appreciation Events

Opportunities for growth and advancement

Job summary

Upstate Veterinary Specialties in Latham, NY, is seeking a Client Relations Specialist. This full-time position requires someone enthusiastic and self-motivated, making first impressions on clients, both in person and over the phone.

The role includes responsibilities such as welcoming clients, collecting information, answering calls, and supporting pet owners through difficult decisions. The ideal candidate will have strong communication skills and a compassionate demeanor. A competitive pay range of $21-28/hr, along with comprehensive benefits, is offered.

Qualifications

• Experience in customer service or client-facing roles is required.
• Veterinary or human medical experience is a plus, but not required.

Responsibilities

• Welcome clients and patients with professionalism.
• Collect and enter accurate client and patient information.
• Assist clients with financial options and required paperwork.
• Answer and triage phone calls appropriately.
• Maintain accurate medical records.
• Support pet owners through difficult decisions.
• Recognize emergency cases and alert the medical team.

Skills

Strong communication skills

Multitasking ability

Compassionate demeanor

Problem-solving mindset

Education

High School

Job description

Job Details

• Location: Upstate Veterinary Specialties, Latham, NY 12110
• Position: Full Time
• Education: High School
• Salary: $21.00 - $28.00 Hourly
• Travel: None
• Shift: Overnight
• Category: Customer Service

We are seeking enthusiastic and self‑motivated Client Relations Specialists to join our team. The Client Relations Specialist is the client’s first impression of the practice, on the phone or in person, making it a critical role in our hospital.

Schedule

Beginning of Week: Sunday, Monday, Tuesday, and every other Wednesday - 7:00 pm to 7:30 am.

What You’ll Do

• Welcome clients and patients with compassion and professionalism.
• Collect and enter accurate client and patient information.
• Assist clients with financial options and required paperwork.
• Answer and triage phone calls appropriately.
• Organize and maintain accurate medical records.
• Support pet owners through difficult decisions, including euthanasia services.
• Recognize emergency (STAT) cases and alert the medical team promptly.

Background & Experience

• Experience in customer service, hospitality, healthcare, or client‑facing roles.
• Veterinary or human medical experience is a plus, but not required.

Skills & Qualities

• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills.
• Naturally compassionate and supportive demeanor.
• Problem‑solving mindset with a willingness to learn.
• Team‑oriented with a positive, can‑do attitude.

What We Offer

• Competitive pay - $21-28/hr plus shift differentials.
• 100% Paid Medical, Dental & Long‑Term Disability Insurance.
• Retirement Plan with Company Match.
• Generous PTO, Floating Holidays & Bereavement Leave.
• Pet Insurance Stipend.
• Employee Appreciation Events.
• Opportunities for growth and advancement.