Overnight Case Manager

Center-For-Urban-Community-Svc; New York (NY); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

PTO

Medical, Vision & Dental

EAP

403(b) Retirement Plan

Transit Subsidy

Paid Holidays

Life Insurance

HSA

Job summary

Center for Urban Community Services (CUCS) seeks an Overnight Case Manager to work the 12am-8am shift in Brooklyn, NY, managing incidents, assisting with intakes, and completing required documentation. Responsibilities include coordinating housing, healthcare, and social services for shelter clients, with emphasis on coordinated care and community-based supports.

Essential duties involve developing individualized service plans, maintaining accurate records, and ensuring clients receive timely

Qualifications

• High school diploma or higher required with relevant experience.
• Demonstrated ability to work with specialized populations and to use computers for data entry.
• Ability to collaborate in a multidisciplinary team and follow agency policies.

Responsibilities

• Develop and maintain individualized service plans reflecting client strengths and needs.
• Monitor client progress and adjust plans to support stability and recovery.
• Coordinate housing, healthcare, behavioral health, and social services referrals.

Skills

Case management

Multidisciplinary teamwork

Overnight schedule adaptation

Education

High school diploma

Bachelor’s degree

BSW or related degree

Job description

• Location 174 Prospect Place,Brooklyn, NY, 11238,United States
• Base Pay $44,240.56 - $59,930.96 / Year
• Job Category case management, Overnights
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Description

The Center for Urban Community Services, (CUCS), is an acclaimed human services organization and one of the nation's largest providers of housing and social services. CUCS is a leader in implementing new practices, sharing knowledge and assisting in shaping local, state and national strategies, so that persons who are homeless, low-income, living with mental illness, or have other special needs can live successfully in the community.

The Overnight Case Manger is responsible for working with shelter clients during the overnight shift to manage incidents; assist with intakes and bed changes; completing incident reports and other routine data management; help their team and program to function well and meet their contractual obligations; and striving, as appropriate to their role, to fulfill the CUCS programs’ core purpose, core values and vision statements.

The schedule for this position is Monday-Friday 12am-8am

Essential functions include, but are not limited to:

• Develop and maintain collaborative, professional relationships with clients while creating, implementing, and regularly updating individualized service plans that reflect each client's strengths, goals, and needs.
• Conduct ongoing assessments and monitor client progress, adjusting service plans as appropriate to support long-term stability and recovery.
• Coordinate comprehensive services and referrals to address housing, healthcare, behavioral health, substance use, employment, education, financial, and social service needs.
• Assist clients with obtaining and maintaining public benefits by completing applications, coordinating appointments, monitoring renewals, and advocating with federal, state, and local agencies.
• Support clients in securing and maintaining permanent housing, including housing searches, application completion, move-in coordination, landlord communication, annual recertifications, apartment inspections, and tenancy preservation.
• Provide crisis intervention, institutional visits, discharge planning, and coordination with hospitals, shelters, emergency responders, and other community providers.
• Deliver services both onsite and throughout the community, including home visits and accompanying clients to medical appointments, housing interviews, court appearances, benefits offices, schools, job interviews, and other essential appointments.
• Facilitate individual and group services, including recreational activities, psychoeducational groups, evidence-based interventions, and wellness programming.
• Support clients with activities of daily living, including personal care, housekeeping, laundry, hoarding mitigation, pest remediation, donation coordination, and maintaining safe living environments.
• Assist with medication self-administration and medication support services in accordance with agency policies, licensing regulations, and applicable laws, including documentation, consent requirements, storage procedures, and reporting protocols.
• Support new client admissions by assisting with orientation, distributing essential household items, processing belongings through the PackTite system, and assisting with bed bug remediation when necessary.
• Maintain timely, accurate, and comprehensive documentation, including progress notes, assessments, Individualized Living Plans (ILPs), benefit documentation, and other required records in accordance with agency, regulatory, and funder requirements.
• Maintain required monthly client contact standards and ensure all services are delivered in compliance with agency policies, licensing requirements, and contractual obligations.
• Protect client confidentiality and uphold all ethical, professional, and regulatory standards.
• Participate in required trainings, team meetings, supervision, and professional development activities.
• Perform other duties as assigned.
• Please note: Specific responsibilities may vary based on program assignment, funding requirements, and client population.

Experience and Education Required:

• CM 1: High school diploma and 2 years experience
• CM 2: Bachelors degree or HS diploma or equivalent and 4 years of relevant work experience
• CM 3: BSW and 1 year relevant experience (excluding fieldwork) or Bachelors degree and 2 years relevant experience or HS diploma and 6 years relevant experience
• For applicants without college degrees, every 30 credits can be substituted for 1 year of experience
• Demonstrated ability to provide services to a specialized population, computer literacy and good written and verbal communication skills are required.
• Must be able to work effectively as part of a multidisciplinary team

Benefits We Offer:

• Annual Time Off Benefits: 17 days of PTO for new hires, 20 days of PTO after 1 yr of service, 27 days of PTO after 5 yrs of service, 10 Sick days, 3 personal days, 12 paid holidays
• Comprehensive medical, vision, and dental plans
• Employee Assistance Program (EAP)
• 403(b) Retirement Plan
• Pre-tax savings plan (including Flexible Spending Accounts and Commuter Benefit Plan)
• Transit Subsidy
• Paid Family Leave; Short-Term Disability insurance
• Health Savings account
• Life insurance

Additional Information

• EEO CUCS is an EEO Employer and Prohibits Discrimination/Harassment of Any Kind.