Overnight Bellperson

Nobu Ryokan Malibu; Malibu (CA); Sur place; USD 33 000 - 34 000; Plein temps

Résumé du poste

Nobu Ryokan Malibu in Malibu, CA, seeks an evening/overnight Concierge/Bell Desk team member to ensure seamless arrival and departure experiences for guests. Duties include luggage transport, guest escort, and providing information on hotel services and local attractions.

Candidates should have prior hotel experience, a high school diploma, and strong English communication. A valid driver’s license and customer-service orientation are required, with duties extending to room moves, valet

Qualifications

• Prior hotel experience preferred.
• Prior experience with a four-star hotel brand preferred.
• Ability to utilize computer software and hardware.
• Advanced English communication required both verbally and in writing.

Responsabilités

• Greet guests and escort to rooms and assist with luggage.
• Answer bell desk phone within 3 rings and provide correct greetings.
• Maintain knowledge of hotel services, hours, room types, and promotions.
• Transport luggage to/from arrivals and departures and assist with parking.
• Document and respond to guest requests; ensure logbook accuracy.

Connaissances

Guest services

Customer service

English communication

Professional demeanor

Formation

High school diploma

College coursework preferred

Description du poste

Job Details: Job Location: Nobu Malibu - Malibu, CA, Salary Range: $24.00 - $25.00Hourly, Job Shift: Graveyard, Job Summary

To ensure there is a seamless arrival and departure experience during evening and overnight business hours. Transport guest luggage to/from guest rooms. Escort guest to rooms and inform guest of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival, attention throughout stay and departure. Thorough knowledge of all hotel services and amenities. Manage and maintain parking of guest vehicles. Store Luggage.

Essential Functions

• Contribute in building and maintaining a first-rate team.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain and improve the quality of the guest experience at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
  • all hotel features, services, and hours of operation
  • all room types, numbers, layout, decor, appointments and location
  • all room rates, special packages and promotions
  • daily house count, and expected arrivals and departures
  • room availability status for any given day
  • all VIPs guests, special requests or any in-house guest concerns or issues
  • in-house guest list and be familiar with guests' names and room location
  • scheduled in-house group activities, locations and times
• Answer bell desk telephone within 3 rings, using correct greeting and telephone etiquette.
• Actively greet and knowledge guest arrivals, guest valeting personal cars, and guest departures from hotel.
• Transport luggage from time of arrival to departure, including room moves.
• Correctly tag, store and retrieve luggage from holding room.
• Conduct room orientations for all arrivals, including Fire Exits and Safety Procedures.
• Offer packing and unpacking services, explain laundry and dry cleaning service, mini bar offerings, F&B available services, fitness and pool access, in-room safe, HVAC and TV operations.
• Pick-up and delivery of any guest laundry, dry cleaning, packages and/or mail.
• Assist with delivery of Room Service orders when required.
• Maintain security and accurate record of all guest room keys, vehicle keys and luggage.
• Protect guest vehicles, luggage, packages and property assets.
• Document and accommodate all guest requests in an accurate and efficient manner.
• Ensure that all pertinent information is documented in the log book daily.
• Assist whenever necessary in performing job function of Concierge check-in/out, Room Service delivery and Public Space maintenance:
  • Greet, escort and check-in all guest arrivals; collect form of payment; signature on registration card.
  • Efficiently and accurately handle departure guests’ folios, transportation and luggage arrangements and bidding a fond farewell.
• Assist whenever necessary in performing job function Room Service delivery and Public Space maintenance.
• Access all functions of computer system in accordance with departmental specifications.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Legibly complete requisition for additional supplies/materials and submit to Manager on Duty.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas and public spaces, including but not limited to outdoor guest patios, outdoor fireplaces, pool deck and fitness area.
• Any other duties as assigned by Manager on Duty or General Manager.

Other Duties

• All colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
• Comply with hotel grooming standards for both uniformed and non-uniformed colleagues.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Qualifications: Qualifications

Work Schedule:

This is an evening/overnight position. Due to the cyclical nature of the hospitality industry, Colleagues may be required to work varying schedules to reflect the business needs of the hotel.

Experience:

Prior hotel experience preferred. Prior experience within a four-star hotel brand preferred.

Education:

High school diploma required. Some college or college degree preferred.

Computer Skill & Other Technical Skills:

Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. cell phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

Valid Driver’s License and ID.

Other:

Must be customer-service oriented. Must have excellent hospitality skills. Must be able to calculate basic mathematic functions.