Overnight Bellman

HEI Hotels & Resorts; Washington; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

Paid vacation and holidays

Pet insurance

401(k) with matching + discounts

Job summary

HEI Hotels & Resorts' Beacon Hotel & Corporate Quarters in Washington seeks a courteous Bellman to assist guests with luggage and provide a welcoming experience. You will explain facilities, manage luggage, and help guests with check-in/out tasks while maintaining lobby standards.

Requirements include a high school diploma or equivalent, valid driving ability, and strong guest-service skills. Competitive hourly pay with benefits and growth opportunities within HEI’s portfolio.

Qualifications

• High school diploma or equivalent required.
• Ability to drive vans, limousines, and automobiles with a clean driving record.
• Ability to assist guests with luggage and provide friendly service.

Responsibilities

• Show guests to room and assist with luggage.
• Explain hotel facilities, hours, and answer questions about services.
• Check luggage for day and overnight stays.
• Open doors and greet guests in a friendly manner.
• Maintain lobby and bell stand areas and ensure lobby cleanliness.

Skills

Guest communication

Driving ability

Luggage handling

Customer service

Reliability

Education

High school diploma or equivalent

Job description

About Us

Ideally-situated within minutes of Washington, DC’s most popular attractions, The Beacon Hotel & Corporate Quarters is an ideal destination for both leisure and business travelers. Winner of the TripAdvisor Certificate of Excellence, our premier boutique hotel offers exceptional hospitality, facilities and accommodations within an inviting, comfortable setting that will make you feel right at home.

Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $20.00 - $20.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Essential Duties and Responsibilities

• Show guests to room assisting with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of intershift log.
• Deliver messages and valet to guest rooms.
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• Must be able to work overnight/graveyard shifts as needed.
• Must be able to assist with valet parking and safely park, retrieve, and handle guest vehicles.

Qualifications and Skills

• High school diploma or equivalent required.
• Hotel experience preferred.
• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
• Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• Competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.