Overnight (3rd Shift) Night Auditor

Pyramid Global Hospitality; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant team where your engaging personality will create memorable experiences for guests as a Night Auditor. This role offers a unique opportunity to work during the key hours of 11pm to 7am, providing exceptional customer service and ensuring smooth operations at the front desk. With a focus on personal development and community, this position allows you to grow your career in hospitality while enjoying comprehensive benefits, including health insurance and retirement plans. Be part of a supportive environment that values your contributions and promotes success.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

On-site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Qualifications

• Hotel audit experience required.
• One year of hotel experience preferred.
• Strong reading and writing skills.

Responsibilities

• Check guests in and provide accurate information.
• Resolve problems and ensure guest satisfaction.
• Follow Night Audit procedures meticulously.

Skills

Customer Service

Communication Skills

Basic Math Skills

Problem Solving

Fluency in English

Education

High School Diploma

Tools

Microsoft Office

Opera

Job description

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About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We also provide ongoing training and development opportunities to help our team build skills and advance their careers. With over 230 properties worldwide, we are committed to creating a supportive environment that encourages growth and success. Join us and experience the benefits of working for a company that values its employees and aims to deliver exceptional guest experiences.

Location Description

Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is a promise to create extraordinary experiences! Our hotel features 304 well-appointed guest rooms, eight meeting spaces totaling 5,678 sq ft, and a culture centered on personal development, community, and success. We offer comprehensive benefits, including a 401k with a company match and bonus programs. We seek talented individuals passionate about service to join our dynamic team and help us deliver exceptional guest experiences.

Overview

We are looking for highly motivated individuals to join our Front Desk team as Night Auditors. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. This role involves checking in guests, providing information about the hotel and local area, and serving during the key hours from 11pm to 7am. If you enjoy engaging with people from around the world and making meaningful connections, this is a great opportunity to grow your career in hospitality.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service with engagement and sincerity
• Check guests in, ensuring proper credit, noting and fulfilling special requests, and providing accurate information
• Resolve problems and “WOW” guests through recovery when needed
• Promote and sell hotel programs
• Interact professionally with hotel staff and assist other departments as needed
• Be knowledgeable of emergency procedures and policies
• Maintain house bank
• Generate, print, and distribute reports
• Follow Night Audit procedures meticulously
• Communicate pertinent information to the manager on duty
• Post charges, handle checks, safe deposits, and refunds according to set procedures
• Assist other departments as needed

Qualifications

HOTEL AUDIT EXPERIENCE REQUIRED.

• High School diploma or equivalent
• One year of hotel experience preferred
• Experience in extended stay industry preferred
• Strong reading and writing skills for records and guest info
• Fluent in English; additional languages beneficial
• Professional communication skills
• Basic math skills; experience with Microsoft Office and Opera preferred
• Valid driver’s license
• Ability to stand, bend, climb, lift up to 50 pounds, and work mornings, evenings, weekends, holidays