Overdraft Administrator

F&M Bank - Archbold, OH; Swanton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

F&M Bank in Archbold, OH is seeking an individual responsible for managing overdraft accounts and administering the Courtesy Pay Repayment loan program. This role requires direct communication with customers and extensive collaboration with account officers to resolve service issues.

The ideal candidate will have a college degree, excellent organizational skills, and experience in a financial institution. The position involves working Monday – Friday, potentially including weekends and holidays.

Qualifications

• Experience with online loan applications.
• Knowledge of financial institution operating policies and procedures.
• Ability to read and interpret business correspondence and regulations.

Responsibilities

• Review and manage accounts going into overdraft.
• Administer the Courtesy Pay program and process customer transactions.
• Communicate extensively with customers regarding service issues and repayment agreements.

Skills

Organizational skills

Communication skills

Interpersonal skills

Technical skills

Problem-solving skills

Education

Associate or bachelor's degree

Job description

POSITION SUMMARY

Responsible for the review and management of accounts that go into overdraft within established overdraft limits. Responsible for all aspects of the Courtesy Pay Repayment loan program. Specifically, the incumbent in this position is directly responsible for administration of the Courtesy Pay program for all offices of Farmers and Merchants State Bank as well as for the accurate and timely processing of customer transactions, accomplishing individual production goals, and minimizing potential losses in the overdraft Courtesy Pay Program.

Objectives Of This Role

Direct and manage the collection of outstanding overdraft amounts up to a specific time frame and specific amounts. Internally this position involves extensive contact with account officers and collectors regarding account history, specific transactions, and problem resolution. Externally it involves extensive contact with customers regarding service issues. This role does not have any supervisory responsibility.

Responsibilities

• Notify appropriate personnel of accounts in which items are scheduled to be returned if questionable as to whether it should be paid or returned.
• Manage placement of accounts into or removal from the Courtesy Pay program, within bank’s guidelines.
• Process ILS import, mail out Courtesy Pay letters and provide daily and monthly reports.
• Review daily report of overdrawn accounts and accounts reaching the period for Courtesy Pay activation.
• Assist with development of programs to comply with financial institution requirements.
• Identify, develop, and recommend revision of internal standards, policy, operating procedures, and new programs to gain improved efficiencies.
• Monitor accounts, historical habits to ensure bank is protected from loss.
• Code and contact customers for Reg E opt out/opt in, also extract report, and review weekly.
• Extract system reports and notify customers when overdraft amounts are not rectified in timely fashion.
• Contact Customers by phone and mail regarding negative balances.
• Monitor repayment agreements and Courtesy Pay Repayment loans and notify customers when past due payments are not rectified in a timely manner.
• Review Code Return deposit and Fraud Accounts and contact customers when past due payments are not rectified in a timely manner.
• ChexSystems – entries of Charge Off and Recoveries.
• Process account charge off for NSF and past due Repayment loans and send customer letter.
• Refer accounts for external collection processing as required.
• Assist customers in repayment agreements and Courtesy Pay repayment loans for outstanding balances.
• Review accounts and identify items that comply with refund policy.
• Process waivers, refunds, balance and report out monthly.
• Review new accounts coding and recoveries.
• Review coding for Minor accounts.
• Process Bankruptcy coding on accounts, report filings to outside collections as needed.
• Maintain and review account changes.
• Complete Charge off and Recoveries Report monthly.
• Process Deceased Customer coding and notify Customer Care, and external collections as necessary.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.
• Process External Collections Statements Monthly.
• Extract Reports and Review Auto Charge off Process.
• Monthly NSF/Overdraft tracking for Cornerstone.
• Closed account coding review spreadsheet monthly.
• Quarterly reports to Risk Manager – Charge Offs over $2,500.

Qualities and Levels of Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate or bachelor’s degree from college or university.
• Experience with online loan applications.
• Experience with financial institution operating policies and procedures, especially regulatory and internal control requirements.

Additional Requirements: Certificates, Licenses, Registrations

Valid Driver’s License.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Knowledge And/Or Skills

Must be an independent self‑starter and possess excellent organizational, communication, interpersonal, and technical skills.

This Person Will Have The Ability To

• Work Monday – Friday, generally and an occasional Saturday with a day off and / or occasional extended hours as needed to accommodate the flow of business.
• Work on a holiday and be provided another day off throughout the year.
• Maintain a professional appearance and manner.
• Work independently and as part of a team.

Compliance

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti‑Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

Non‑exempt/Hourly Competencies

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with supervisor about anticipated time off or modifications to break times.

Salary Description

Pay Grade: C