Outsourced Operations Management Associate

NCR; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading global provider of digital commerce solutions is seeking an Outsourced Operations Management Associate. This role involves tracking supplier performance, conducting root cause analysis, and collaborating with stakeholders to improve service quality. The ideal candidate will have strong data analysis skills and a commitment to continuous improvement.

Qualifications

• Track supplier service performance against metrics.
• Conduct root cause analysis for service issues.

Responsibilities

• Create reports and dashboards to monitor supplier performance.
• Support negotiations with suppliers to optimize costs.

Skills

Data Analysis

Problem Resolution

Collaboration

Job description

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Outsourced Operations Management Associate

Location: Belgrade, Serbia

Grade: 10

Supplier Service Monitoring and Evaluation:

• Track and evaluate supplier service performance against agreed-upon metrics and service level agreements (SLAs).
• Identify areas of non-compliance and collaborate with suppliers to develop improvement plans.

Performance Reporting and Visualization:

• Create and maintain reports and dashboards to monitor and track supplier service performance.
• Present findings and insights to management and key stakeholders in a clear and concise manner.

Root Cause Analysis and Problem Resolution:

• Conduct root cause analysis to identify and address underlying issues impacting supplier service performance.
• Work with cross-functional teams to develop and implement corrective and preventive actions.

Process Improvement:

• Continuously review and enhance the supplier service performance and reporting process.
• Identify opportunities for automation and streamline workflows to improve efficiency and accuracy.

Contract Management:

• Assist in monitoring and tracking contract performance against agreed terms and conditions, including pricing and payment terms.

Supplier Negotiations:

• Support negotiations with suppliers to optimize costs while ensuring quality and service levels are maintained.

Cost Optimization:

• Analyze and identify cost-saving opportunities through data analysis and supplier evaluation.
• Implement cost reduction strategies.

Stakeholder Collaboration:

• Collaborate with internal stakeholders to ensure alignment on supplier service expectations and goals.
• Establish and maintain productive relationships with suppliers to drive performance improvements.

Quality Assurance:

• Conduct regular audits to ensure data accuracy and integrity.
• Implement measures to maintain and improve the quality and reliability of supplier service.

Ad-hoc Analysis and Projects:

• Assist with ad-hoc analysis and projects related to supplier service performance as assigned by management.
• Offer insights and recommendations to drive continuous improvement in supplier service performance.

Financial Support:

• Manage, track, and raise SAFs, POs, Charges Verifications, Receipting, and Tracking of Outside Spend for various countries and suppliers.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.comemail domain.”