Outside Service Sales

Kenworth Sales Company (East); Harrisonburg (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

FSAs with FLEX Card

401(k) plan with company match

Paid vacation and personal leave

Job summary

Kenworth Sales Company in Harrisonburg, VA is seeking an Outside Service Sales professional to maintain and expand the current customer base across service and body shops. You will target new customers, conduct regular sales calls, and collaborate with department managers to resolve customer issues.

The role includes preparing repair estimates, marketing activities, and expense accountability. The position offers a competitive salary range of $60,000 to $70,000 annually and requires 3–5 years of

Qualifications

• High school diploma or equivalent required.
• 3–5 years sales experience required.
• Willing to travel and strong organization and communication skills expected.

Responsibilities

• Prospect for new business and develop action plans with managers.
• Make daily sales calls and maintain logs; report to Service Manager.
• Prepare repair estimates and quotes with service writers and managers; present to customers.

Skills

Sales experience

Communication

Organization

Education

High school diploma or equivalent

Tools

PC/Database

Word processing software

Vendor software

Job description

Bring your skills to the 2025Kenworth Dealer of the Year! Kenworth Sales Co., a 38-location Kenworth and Isuzu truck dealership group, is looking for Outside Service Sales to join our Harrisonburg, VA team.

JOB SUMMARY:

The primary function of Outside Service Sales is to maintain the current customer base within the territory while cultivating any potential new business. Actively seek out and target new customers for Service and Body Shops. Maintain and improve relationships with existing customers for all shops. Make sales calls on a regular basis and follow-up calls as needed. Works with department managers and get involved to help settle customer disputes.

Salary Minium and Maximum: $60K - $70K Annually

Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

DUTIES AND RESPONSIBILITIES:

1. Prospect for New Business
   1. Review potential customers with department managers.
   2. Research new and existing customers.
   3. Develop action plans to target new and existing customers.
2. Sales Calls
   1. Arrange and make sales calls to new and existing customers on a daily basis.
   2. Maintain a daily log of sales calls and review with department managers.
   3. Prepare and file sales call reports with Service Manager.
   4. Make team sales calls with other salesmen or department managers.
3. Prepare repair estimates and quotes.
   1. Work with service writers, foremen and department managers to prepare estimates and quotes for the customers that are called on.
   2. Deliver and explain estimates and quotes to customers.
   3. Work with customers to determine maintenance needs.
   4. Prepare quotes for contracts and preventive maintenance programs and present to customers.
   5. Organize meetings with customers and department managers to discuss quotes, estimates or programs.
   6. Develop a follow-up plan that covers all areas of customer relations for new and existing customers.
4. Marketing.
   1. Work with department managers and marketing department to develop marketing plans.
   2. Actively market the departments that are represented.
   3. Help to market the entire dealership.
5. Account for all expenses incurred through business activities.
   1. Reconcile expenses through Visa Spend Clarity website and submit detailed expense report to Corporate Service Director monthly for approval.
   2. Control expenses.
   3. Submit monthly mileage to Procurement Manager.
   4. Maintain company vehicle to company standards of cleanliness, professionalism and maintenance requirements.
6. Promotional events.
   1. Work with department managers to organize vendor training when customers are invited.
   2. Work with department managers to promote and organize company events.
   3. Work with customers and vendors to organize visits.
7. Computer skills.
   1. Ability to learn and use a PC/database to maintain customer information.
   2. Ability to learn and use a word processing program to file sales reports
8. 1. Ability to learn and use vendor software for the purpose of demonstrating.
9. Warranty
   1. Attain a basic knowledge of vendor warranty and ability to advise customers.
   2. Works with the Warranty Department to educate customers about warranties.
   3. Keep current on warranty and service programs.
   4. Act as a liaison between the Warranty Department and customers if problems arise.

QUALIFICATIONS:

Ability to read, write and comprehend English instructions and information. High school diploma or the equivalent. 3-5 years sales experience. Innovative sales skills. Ability to research and target customers. Willing to travel. Excellent organization and communication skills.

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company:

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.