Outside Sales Consultant

Rural King; Jeffersonville (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Centers of Excellence program

15% Associate Discount

SmartDollar Program

Assistance Program

RK Cares Assoc. Hardship

Chaplaincy Services

Job summary

Rural King Farm and Home Store is hiring for a customer-focused retail position in Indiana. You will assist customers with power equipment, mowers, log splitters, UTVs, fencing, and trailers, providing product knowledge and friendly service.

You will engage customers, manage stock displays, conduct product demonstrations when needed, and help with the POS, returns, and special orders. The role emphasizes teamwork, ongoing training, and commitment to community.

Qualifications

• High school diploma or equivalent required or better.
• Proven experience in a sales or customer service role.
• Deep knowledge of agriculture, farm equipment, tools and home essentials.
• Excellent interpersonal and communication skills to build rapport with customers.
• Strong problem-solving abilities and ability to handle inquiries and concerns.

Responsibilities

• Provide excellent customer service and help customers find power equipment products matching their needs.
• Engage customers in conversations to understand requirements and budget.
• Assist customers through the retail financing process and ensure requirements are met.
• Manage ordering of Power Equipment for stock and customer orders.
• Assist with receiving, moving, and displaying power equipment products.
• Follow Merchandising Guide to ensure products are set to standards.
• Demonstrate product features and benefits as needed.
• Upsell and cross-sell to maximize sales and transaction value.
• Promote store loyalty programs and exclusive offers.
• Process special orders and operate the POS register; resolve returns as needed.
• Collaborate with team to meet sales targets and maintain a positive environment.
• Participate in training and stay updated on product knowledge and company policies.

Skills

Customer service

Sales

Communication skills

Teamwork

Problem solving

Initiative

Education

High school diploma or equivalent

Tools

POS system

Job description

About us

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.

Overview

About us

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.

When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

How We Reward You

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
• 15% Associate Discount
• Dave Ramsey's SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

Responsibilities

What You’ll do

• Provide excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.
• Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
• Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.
• Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.
• Assist with receiving, moving, and displaying power equipment products.
• Follow the Outdoor Merchandising Guide to its entirety, to ensure that all products are set and maintained to company standards.
• Conduct power equipment demonstrations when necessary.
• Assist customers in locating items within the store and recommend suitable alternatives if a particular product is unavailable.
• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or elevate to the supervisor, if required.
• Collect customer contact information for situations that require follow-up such as times we are out of a product but expecting it to arrive soon, customer order arrives, new product is received that they might be interested in.
• Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
• Provide expert advice and product knowledge to customers regarding a wide range of products such as power equipment, mowers, log splitters, UTVs, fencing, 3-point equipment, and trailers.
• Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.
• Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
• Promote exclusive offers and awareness of store loyalty program.
• Process special orders, operate the POS register, and resolve return issues as needed.
• Collaborate with team members to achieve sales targets, foster a cooperative work environment, and contribute to the overall success of the store.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and company policies and procedures.
• Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor during periods when not assisting customers.
• Ability to work outdoors in elements such as Heat, Cold, Rain, Snow, Wind depending on your location.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• High school diploma or equivalent; additional education or certifications in agriculture or related fields is a plus.
• Proven experience in a sales or customer service role, preferably in a retail environment.
• Deep knowledge and passion for agriculture, farm equipment, tools, and home essentials.
• Excellent interpersonal and communication skills, with the ability to build rapport with customers and provides exceptional service.
• Strong problem-solving abilities and the capacity to handle customer inquiries and concerns effectively.
• Results-driven mindset with a focus on achieving sales targets and driving revenue growth.
• Ability to work in a fast-paced, dynamic environment and adapt to changing customer demands.
• Basic computer skills for point-of-sale transactions and inventory management systems.
• Resilience and a willingness to deal with rejection.
• Excellent negotiation and conflict resolution skills.
• Initiative to devise sales strategies and work under pressure.
• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.
• Comfortable navigating computer systems and software to assist customers or manage activities.

Physical Requirements

• Must be able to sit or stand for prolonged periods of time.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Must be able to verbally communicate effectively with others (in-person and via electronic devices).
• Close vision for computer-related activities.
• Ability to use a ladder and/or pallet jack.
• Able to navigate and access all facilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.