Outside Recovery Associate

Rural King; New Philadelphia (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

401(k) plan matching

Healthcare plans

15% Associate Discount

Virtual doctor visits

Associate Assistance Program

Job summary

Rural King is seeking a customer service associate in New Philadelphia, Ohio. This role includes assisting customers with loading purchases and maintaining store presentation. Candidates should possess strong communication skills and adaptability in a busy environment. You will enjoy benefits such as a 401(k) plan with matching contributions, healthcare plans, and an associate discount. Join us to work in a supportive and engaging team environment.

Qualifications

• Ability to engage with the team and display adaptability and resourcefulness.
• Demonstrated ability to actively listen and provide thorough responses.
• Ability to evaluate options and make sound decisions.

Responsibilities

• Deliver exceptional customer service during load outs.
• Assist in maintaining outside presentation and cleanliness.
• Participate in cross-training for various responsibilities.

Skills

Excellent verbal and written communication skills

Ability to adapt in a fast-paced environment

Ability to operate independently

Strong problem-solving skills

Job description

What You’ll do

• Deliver exceptional customer service by assisting customers in loading their purchases into their vehicles.
• Collect customer signatures for load out tickets to confirm successful transactions.
• Perform “load outs” for customers from the store to their vehicles, ensuring safe loading and contributing to a seamless shopping experience.
• Adhere to the Outdoor Merchandising Guide to maintain consistent outside presentation that can be routinely shopped by our customers, and easily stocked and maintained by our associates.
• Ensure accurate pricing of products for customer convenience.
• Keep the parking lot, corral, and designated areas clean and well-maintained.
• Zone outside merchandising spaces such as the load lanes, nurseries, bullpens, and front side walks during available intervals to maintain an orderly display.
• Use standard office equipment, including telephones, copiers, fax machines, calculators, and computers.
• Operate retail equipment such as the Telxon gun, forklift, pallet jack, ladder, and other tools.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

How we reward you

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

Supervisory Responsibilities

None

Essential Qualities for Success

• Ability to be engaging with the team within a fast-paced setting, displaying adaptability, proactivity, resourcefulness, and effectiveness.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Demonstrated ability making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
• Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
• Ability to operate independently without direct oversight.
• Ability to utilize in-store computer systems, scanning technology, and wireless handheld devices.

Physical Requirements

• Ability to stand and/or walk for long periods of time.
• Ability to lift, push, and/or pull a minimum of 30-50 pounds repetitively.
• Ability to use a ladder, pallet jack, and/or a forklift.
• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver).
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.