Outside Property Unit Manager - Portland

The Travelers Indemnity Company; Lake Oswego (OR); Remote; USD 101,000 - 167,000; Full time

Job summary

An established industry player seeks a dedicated claims manager to oversee a team of property claim professionals. This remote role focuses on enhancing product quality and team performance while utilizing data-driven strategies to improve outcomes. The ideal candidate will have a strong background in claim management, leadership skills, and a commitment to fostering a dynamic workplace. With a comprehensive benefits package and a supportive work environment, this opportunity offers a chance to make a meaningful impact in the insurance sector.

Benefits

Health Insurance

401(k) Matching

Paid Time Off

Wellness Program

Volunteer Rewards

Qualifications

• 3+ years of claim work experience in one line of business.
• Proven leadership skills and ability to drive results.

Responsibilities

• Oversee product quality and team performance of Outside Property claim professionals.
• Develop strategic file management plans and implement quality improvement initiatives.

Skills

Claim Management

Leadership Skills

Data Analysis

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Who Are We?

Taking care of our customers, communities, and each other. That’s the Travelers Promise. We have maintained our reputation as a leading property casualty insurer for over 160 years, rooted in innovation and collaboration. Join us to love what you do and where you do it.

Compensation Overview

The annual base salary range for this position is a nationwide market range, reflecting a broad spectrum of salaries across the country. The actual salary will depend on factors such as role scope, complexity, location, candidate skills, education, training, credentials, experience, and other employment conditions. Employees are also eligible for performance-based cash incentives as part of our comprehensive compensation and benefits package.

Salary Range

$101,300.00 - $167,000.00

Target Openings

1

What Is the Opportunity?

This position services Insureds/Agents in and around Portland, Oregon. The candidate must reside or be willing to relocate at their own expense. Under general direction, as part of the local line of business (LOB) management team, you will oversee product quality and team performance of Outside Property claim professionals. This includes guiding staff, conducting claim file reviews, and serving as a field representative for the Home Office Property product. The role is based 100% remotely, with a mix of mobile and home-office work.

What Will You Do?

• Attract, Retain, and Develop Talent: Proactively recruit, onboard, manage performance, and develop staff; implement retention strategies and recognize top performers.
• Provide Claim Services: Employ proper claim handling techniques, develop strategic file management plans, review claims, perform ride-alongs, and implement quality improvement initiatives.
• Drive Data and Technology Use: Leverage data and management information to support business strategies and improve results.
• Achieve Solutions: Focus on resolution, process improvement, and cost management within budget.
• Partner for Success: Build effective relationships with colleagues, partners, and clients; participate in meetings and agency visits. Obtain and maintain necessary insurance licenses and perform physically demanding inspections as required.

What Will Our Ideal Candidate Have?

• Bachelor's Degree preferred
• Claim management experience preferred
• Leadership skills: drive results, lead change, execute strategy, attract talent, maximize performance, hold others accountable, create a dynamic workplace

What Is a Must Have?

• High School Diploma or GED
• At least three years of claim work experience in one line of business
• Valid Driver's License

What Is in It for You?

• Health Insurance: Coverage from day one for employees and eligible family members.
• Retirement: 401(k) matching, student loan repayment program, and a funded Pension Plan.
• Paid Time Off: Minimum of 20 days annually plus 9 holidays.
• Wellness Program: Resources for health and mental well-being, including counseling services.
• Volunteer Encouragement: Matching gifts and volunteer rewards programs.

Employment Practices

We are an equal opportunity employer valuing diversity and inclusion. Candidates in Colorado are not required to disclose educational dates. For questions about physical requirements, contact us via email. We may fill this role at a level above or below the posted level. For more benefits information, visit our benefits page.