Outside Property Claim Representative

Travelers; Chantilly (VA); Remote; USD 69,000 - 113,000; Full time

Job summary

Travelers is seeking a Claim Rep, Outside Property, to manage, inspect, and settle 1st party property claims across residential and commercial properties. This remote role involves travel within the assigned territory and requires you to work with insureds, vendors, and teammates with empathy and professionalism.

You will gather information, determine coverage, document damages, and communicate clearly while maintaining accuracy and timely service.

Qualifications

• Bachelor's degree required; two years of property claim experience preferred.
• Active adjuster license where applicable.
• Proficient in claims management and estimating software; strong MS Office skills.
• Excellent verbal and written communication and customer service focus.
• Ability to exercise sound judgement and manage multiple tasks.

Responsibilities

• Review, investigate, and document 1st party property claims under limited supervision.
• Gather information from policyholders, claimants, and third-party vendors.
• Investigate and evaluate facts; determine and apply coverage for property damages.
• Establish accurate scope of damages for buildings and contents; create estimates.
• Provide timely, professional communication to customers and stakeholders.
• Negotiate with contractors or insured's representatives; maintain claim records.
• Adapt to new technology and systems; pursue required licenses within three months.
• May require extensive travel to support customers across locations.

Skills

Two years of property claim experience

Strong verbal and written comunicação

Ability to exercise sound judgement

Exceptional customer service skills

Strong attention to detail

Conflict resolution skills

Ability to manage stress

Basic understanding of insurance princ

Education

Bachelor's Degree

Tools

Claims management software

Estimating software

Microsoft Office

Enterprise technology systems

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$68,700.00 - $113,400.00

Target Openings

1

What Is the Opportunity?

As a Claim Rep, Outside Property, you will be responsible for managing, inspecting, evaluating, negotiating, and settling 1st party property claims in a timely and accurate manner which includes performing in-person inspections at customers' residences and properties to accurately assess damages. In this detail-oriented and customer-focused role, you will work closely with insureds and representatives to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process. This position is based remotely with work at residential and/or commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. This position services a territory in areas of . You must either reside in or be willing to relocate at your own expense to assigned territory.

What Will You Do?

• Review, investigate, and document 1st party property claims under limited supervision. Typically, will handle personal insurance claims with limited supervision and higher authority and begin to handle business insurance claims with direct supervision.
• Gather information from policyholders, claimants, and third-party vendors.
• Investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for property damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates, with guidance from management.
• Provide timely and professional communication to customers, representatives, third-party vendors, and internal stakeholders.
• Negotiate with multiple constituents, i.e., contractors or insured's representatives with guidance.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas. Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Two years of property claim experience.
• Active adjuster license, where applicable.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.