Outside Account Manager (Pittsburgh, PA)

Dealer Tire, LLC; Pennsylvania; Hybrid; USD 71,000 - 89,000; Full time

Benefits offered by this job

Commission-based earnings

Benefits package

Paid time off

Medical

Dental

Vision

401k match

Job summary

Dealer Tire seeks a Hyundai, Genesis, Kia Retention Product Specialist to manage a dealer portfolio and drive sales of parts and service products. You will build strong relationships with dealership leadership and deliver value through strategic programs and ROI-focused actions.

Based in the assigned territory with up to 80% travel, you will track activity in Salesforce, analyze performance, and collaborate with OEM regional contacts to maximize revenue and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of experience in retail automotive operations, or equivalent.
• Experience selling and managing a book of business.
• Strong prioritization, coordination and execution skills.
• Full understanding of sales process (inventory, inspect, train, sell/retain) and closing deals.
• Excellent communication with dealership management and Dealer Tire teams.
• Located in assigned territory.
• Proficient with Microsoft Office.
• Strong client relationships and ability to sell at the top.

Responsibilities

• Manage portfolio to meet sales and productivity goals across parts and service products.
• Build relationships with Dealership Management to gain commitment to plans.
• Communicate initiatives and program value to ensure commitment.
• Implement Dealer Tire solutions to meet dealership needs.
• Develop and deliver market review plans with operational team.
• Create strategy and action plans to drive results – internally and externally.
• Collaborate with operational roles to set expectations.
• Use data and analytics to review performance and facilitate meetings.
• Resolve customer service issues related to account activity.

Skills

Relationship building

Negotiation

Sales

Project management

Microsoft Office

Communication

Territory management

Dealership management liaison

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Who We Are

We’re Dealer Tire, a family‑owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Base Pay Range: $71,196 - $88,842

Targeted Annual Commission: $26,400

Title: Hyundai, Genesis, Kia Retention Product Specialist

Reports To: Division Sales Manager

FLSA Status: Exempt

Account Management

• Manage portfolio to meet sales and productivity goals across parts and service products.
• Effectively build and nurture relationships with Dealership Management to gain commitment to plans in order to meet objectives.
• Create awareness and communicate key initiatives and program value to ensure commitment.
• Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
• Develop and deliver market review plans that identify outcome with operational team and future need for operational team to maximize results.
• Clearly create and communicate specific strategy, goals and expected action plans and follow‑up plans to drive results – internally and externally (across all levels of the dealership including GM/DP).
• Collaborate with operational team including pre-commitment, in dealership, and post meeting and follow‑up to set expectations.
• Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance.
• Develop the business through collaboration with OEM regional contacts and other program resources.
• Develop and maintain consistent monthly contact schedule with dealers.
• Manage all activity tracking and account information in Salesforce.
• Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required.

Operational Management

• Orchestrate and coordinate activities and pull in operational roles as appropriate to meet the needs of the dealerships.
• Effectively diagnose opportunities for each dealership while determining the investment and ROI for each.
• Assess, reinforce and implement processes and elements across the service lane.
• Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across parts and service products.
• Analyze and identify training needs of dealership staff.
• Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
• Conduct market competitive shops and analysis to provide market competitive price information/positioning.
• Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
• Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across parts and service products to meet business objectives.
• Collaborate with the dealership to optimize merchandising components.
• Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
• Utilize data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
• Resolve customer service issues related to any account activity.

Position Requirements

• Bachelor’s degree or equivalent work experience required
• Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
• Prior experience selling and project managing a book of business
• Skilled at taking in many inputs, prioritizing, coordinating resources and executing
• Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
• Relatable across the dealership and good communication with management and Dealer Tire internal
• Be located in assigned territory
• Proficiency at intermediate level with all Microsoft Office products required
• Strong and quick assessment skills with ability to critically think in the moment and add value
• Strong customer relationship skills and ability to sell at the top
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy

Physical Requirements

• Standing for long periods of time
• Frequent bending, crouching, and twisting
• Extensive driving and traveling to customer accounts (up to 80%)
• Travel by vehicle and/or airplane
• Occasional lifting up to 50 pounds

Drug Policy

Dealer Tire is a drug‑free environment. All applicants being considered for employment must pass a pre‑employment drug screening before beginning work. There will be random drug testing. Please refer to the employee handbook for further details.

Why Dealer Tire

An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people.

The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing.

We offer a competitive & comprehensive benefit package including:

• Paid time off
• Medical
• Dental
• Vision
• 401k match (50% on the dollar up to 7% of employee contribution)

For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement

Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.

LEGAL DOCUMENTS

If seeking employment in the United Stated, please see the following notices: Federal and State Required Postings Steeped in integrity and tradition, we’ve been owned and operated by the Mueller family since 1918. By dedicating ourselves to automotive manufacturers and their dealers, we took a different approach to the tire business. With innovative programs designed to increase customer satisfaction, safety, and retention, we’ve made it easy and profitable for them to grow their businesses while making people safer on the road.