Outreach Worker

Tri-County Community Action Agency Inc.; South Boston (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bi‑weekly Pay

Health, Dental and Vision Insurance

Company Paid Life and Accidental Death

Short-term and Long-term Disability

Paid Vacation

Paid Sick Time

Paid Holiday

401K Plan

401K Plan Matching up to 6%

Job summary

Tri-County Community Action Agency, Inc. is hiring an Outreach and Emergency Services Worker in Virginia. The role involves intake, eligibility screening, and connecting clients with housing, weatherization, and emergency services.

You will coordinate with community resources, provide advocacy, and support self-sufficiency initiatives. The position emphasizes client-centered services, collaboration with local agencies, and utilization of data systems to track outcomes and referrals.

Qualifications

• Experience performing intake, eligibility screening, and referrals.
• Ability to identify community resources and provide advocacy.
• Professional conduct and strong communication skills.

Responsibilities

• Perform intake for clients seeking assistance and orient them to self-service resources.
• Enroll participants in workshops and community activities promoting self-sufficiency.
• Enter participant data into the agency's data system and document assessments.
• Respond to requests by assessing needs and providing information and referrals.
• Provide participant advocacy to obtain needed services and resources.
• Coordinate with staff and external partners to create housing and service opportunities.
• Maintain relationships with local service organizations and present agency services.
• Develop and maintain a resource file of social service providers.
• Use technology tools for customer service, communication, and data gathering.
• Maintain client files and reporting data as assigned.
• Perform related duties as assigned by supervisor.
• VHSP SPECIFIC DUTIES: housing-first approach, wrap-around case management, connect to supports, ensure services are voluntary.

Skills

Outreach methods

Assessment techniques

Interviewing skills

Advocacy

Professionalism

Strong computer skills

Tools

Agency data system

Job description

Starting Pay: $16.00 an hour

Who We Are:

Tri-County Community Action Agency, Inc. (TCCAA) is a non‑profit 501(c)(3) organization dedicated for over 50 years to making a positive difference in the lives of those experiencing hardships. The agency consists of multiple programs that are created to empower people in Halifax, Charlotte and Mecklenburg Counties of Southside Virginia. Through collaborative efforts, engaged staff and partnerships, Tri‑County is able to further our missionto eliminate the violence of poverty through advocacy, empowerment and self‑sufficiency.

What We Are Looking For:

The Outreach and Emergency Services Worker provides a broad range of services such as conducting outreach activities, screening customers seeking services, determining eligibility, identifying community resources, and providing advocacy and emergency services. Services are generally rendered to programs that include the Housing Solution programs, Emergency services, Weatherization services, and other special projects.

What You Will Do:

• Perform intake services for clients seeking assistance; orient clients to and assist with a core set of self‑service resources; perform initial customer screening including suitability and eligibility; provide program information; and conduct group and individual orientation.
• Enroll program participants in workshops, community meetings, and other activities that promote self‑sufficiency, skills development, and involvement in community enhancement projects.
• Enter participant information into the Agency’s data system including eligibility, assessment information, referral data, data tracking, case management summaries, surveys, and other data as assigned.
• Respond to participant requests for assistance by assessing service needs and providing direct intervention, information, and referral services as appropriate. Follow‑up on referrals to assess outcomes and provide additional services as required.
• Provide participant advocacy services to assist participants in receiving needed services and to develop additional resources for services.
• Coordinate with other internal and external staff and programs that create opportunities for participants to achieve self‑sufficiency.
• Maintain close professional relationships and liaisons with local service organizations in the target area. Make presentations regarding the services of assigned programs to ensure that appropriate referrals are made to programs, respond to Agency inquiries concerning services to the low‑to‑moderate income population, and attend workshops and conferences to be knowledgeable of services.
• Develop and maintain a resource file of available social service agencies and assistance providers in the target area for referrals.
• Use appropriate technology tools to accomplish job functions; understand and utilize available technology as customer service, communication, and data gathering tools.
• Maintain files and records of individuals served, services provided, outreach activities conducted, surveys completed, and other general reporting as assigned.
• Perform related duties as assigned by the supervisor.

VHSP SPECIFIC DUTIES:

• Utilize the housing first assistance approach that will offer permanent, affordable housing as quickly as possible.
• Provide supportive services and wrap around case management.
• Connect homeless individuals/families to community‑based supports that are needed to sustain housing thus avoiding returning to homelessness.
• Ensure that all services are Voluntary.

What We Are Seeking:

• Possess a valid driver’s license.
• Outstanding computer skills and conducting client‑related research.
• High level of professionalism.
• Knowledge of outreach methods, assessment techniques, and interviewing skills.
• Broad range of social service and/or administrative aptitude.
• Good judgement and decision‑making skills.
• Demonstrate knowledge and commitment to advocate for low‑income families.
• Possess a thorough understanding and empathy for people in need.

What We Offer:

• Bi‑weekly Pay
• Health, Dental and Vision Insurance
• Company Paid Life and Accidental Death Insurance
• Short‑term and Long‑Term Disability Insurance
• Paid Vacation Time
• Paid Sick Time
• Paid Holiday
• 401K Plan
• 401K Plan Matching up to 6%