Outreach Specialist I

M&T Bank Corporation; Millsboro (DE); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time

Job summary

M&T Bank Corporation in Millsboro, Delaware is seeking an Outreach Specialist I to manage a portfolio of open or non-performing assets. This hybrid role involves outbound and inbound calls, arranging repayment plans, and documenting outcomes to mitigate losses while preserving customer relations.

The position requires a high school diploma plus 1 year of related experience, with strong communication and analytical skills, and a willingness to work in a team-oriented environment.

Qualifications

• High School diploma or GED plus 1 year related experience.
• Proficiency with word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Detail oriented with good analytical and problem solving abilities.
• Motivated, team player with the ability to work independently.

Responsibilities

• Initiate contact with consumers in early delinquency to assess repayment prospects.
• Document outcomes of all calls and maintain records.
• Handle inbound calls from internal departments and customers about Consumer products.
• Identify high‑risk situations and escalate with recommended actions.
• Use internal collections and accounting systems across loan types.

Skills

High School diploma/GED

1 year related experience

Word processing

Spreadsheet software

Written and verbal communication

Detail oriented

Analytical ability

Problem solving skills

Independent work

Education

Associate’s degree

Job description

## Outreach Specialist IApply: Hybrid Position: Millsboro, DE: Full time: Posted Today: R90603# **Overview:**Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform outbound and inbound calls. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship.## **Responsibilities:*** Initiate contact with consumer borrowers that are in the early stage of delinquency; determine reason for delinquency and assess the prospect of repayment, and arranging repayment schedules or other solutions.* Document outcomes of all calls.* Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency.* Identify high-risk situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.* Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the leader and understand the workflow necessary for account maintenance/corrections.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Managerial/Supervisory Responsibilities:**## **Minimum Qualifications:**High School diploma/GED plus 1 year related experience.Working knowledge of word processing and spreadsheet software.Strong written and verbal communication skills.Detail oriented.Motivated, team player.Strong analytical ability and problem solving skills.Strong work ethic and ability to work independently.## **Preferred Qualifications:**Associate’s degree.Previous experience in customer service, customer-facing, collections, call center or sales.Knowledge of M&T Bank systems.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Millsboro, Delaware, United States of America### About UsGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.**As an employer of choice, we are proud to offer** **competitive benefits** ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. ViewM&T’s Human Capital Report to learn more.**Ready to join our team?** Submit your application today!If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [e-mail] for assistance.M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.