Outreach Specialist I

Kings View Community Services, Inc.; Fresno (CA); Hybrid; USD 66,449,000 - 70,489,000; Full time

Job summary

Kings View Community Services, Inc. is seeking an Outreach Specialist to connect individuals, families, community partners, and other stakeholders with Kings View programs, services, and community resources.

The role conducts outreach and engagement, shares information about available services, assists with referrals and linkage, and builds relationships to improve access to care. Work may occur in offices, community settings, field locations, and virtual environments, with local travel as

Qualifications

• High school diploma or equivalent.
• At least one year of experience in community outreach, social services, healthcare, behavioral health, customer service, advocacy, or related setting.
• If driving is essential to the assignment: valid California driver’s license, reliable transportation, acceptable driving record, and continued insurability under organizational requirements.
• No professional certification or BBS registration required.

Responsibilities

• Conduct outreach and engagement in community, office, field-based, virtual, and other assigned settings.
• Explain program services, eligibility requirements, and community resources to individuals, families, and partners.
• Identify needs and barriers to services, engage individuals who may benefit, and help connect them with appropriate resources or staff.
• Represent Kings View at community events, resource fairs, meetings, presentations, and other outreach activities.
• Distribute educational materials and support efforts to increase community awareness and access to services.

Skills

Communication

Relationship-building

Organizational skills

Documentation

Basic computer skills

Education

High school diploma or equivalent

Job description

Description

Outreach Specialist
Location: Based on Program Assignment
Position Type: Non-Exempt | Full-Time
Salary Range: $23.19 – $24.60 per hour

Join Our Mission

At Kings View, every role contributes to something bigger — improving lives and strengthening communities. We are committed to providing behavioral health and social services to those with limited resources, guided by compassion, excellence, and respect.

Position Overview

Kings View is seeking an Outreach Specialist to connect individuals, families, community partners, and other stakeholders with Kings View programs, services, and community resources. The position conducts outreach and engagement, shares information about available services, assists with referrals and linkage, and builds relationships that improve access to care. Work may take place in office, community, field-based, and virtual settings.

Key Responsibilities

Outreach & Community Engagement

• - Conduct outreach and engagement in community, office, field-based, virtual, and other assigned settings.
• - Explain program services, eligibility requirements, and community resources to individuals, families, and partners.
• - Identify needs and barriers to services, engage individuals who may benefit, and help connect them with appropriate resources or staff.
• - Represent Kings View at community events, resource fairs, meetings, presentations, and other outreach activities.
• - Distribute educational materials and support efforts to increase community awareness and access to services.

Referrals, Partnerships & Documentation

• - Assist with referrals, service linkage, follow-up, and coordination with internal and external providers.
• - Build collaborative relationships with community organizations, healthcare partners, agencies, schools, and service providers.
• - Maintain current knowledge of community resources and communicate service gaps, barriers, and emerging needs to program leadership.
• - Document outreach contacts, referrals, activities, and outcomes accurately and on time; track data and support program reports.
• - Deliver respectful, person-centered, trauma-informed, and culturally responsive services while protecting confidential information.
• - When applicable to the assigned program, work with individuals experiencing serious mental illness, crisis, or substance use concerns and follow safety, de-escalation, emergency coordination, and reporting protocols.

What You’ll Bring

Required Qualifications

• - High school diploma or equivalent.
• - At least one year of experience in community outreach, social services, healthcare, behavioral health, customer service, advocacy, community engagement, or a related setting.
• - No professional certification or BBS registration required.
• - If driving is essential to the assignment: valid California driver’s license, reliable transportation, acceptable driving record, and continued insurability under organizational requirements.

Required Skills

• - Strong communication, relationship-building, organizational, documentation, and basic computer skills.
• - Ability to build rapport with diverse populations, navigate community resources, manage multiple priorities, maintain confidentiality, and work independently and collaboratively.

Preferred Skills/Experience

• - Experience with referrals, care coordination, community-based services, or public-facing education; knowledge of local service systems.
• - Bilingual or multilingual skills based on program needs.

Professional Attributes

• - Dependable, adaptable, respectful, collaborative, service-oriented, culturally responsive, and committed to professional boundaries.

Pre-Employment Requirements

• - Background check, drug screening, DOJ fingerprint clearance (Live Scan), and health screening may apply based on program requirements and applicable law.
• - Must be authorized to work in the United States and maintain required clearances or screenings.

Work Environment

Work may occur in offices, community settings, field locations, and virtual environments. Duties may involve local travel, standing, walking, computer and telephone use, and occasional carrying of outreach materials. Field-based assignments may involve varied indoor/outdoor conditions and interactions with individuals experiencing behavioral health, housing, financial, or other challenges.

Equal Opportunity Employer

Kings View is an Equal Opportunity Employer.

ADA Statement

Reasonable accommodations will be provided in accordance with applicable laws.