Outreach specialist-1

Elevance Health (Anthem); Sacramento (CA); Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Job summary

Elevance Health in California is seeking an Outreach Specialist I to serve as the primary field contact between the company and current or potential members. This role involves in-person and remote interactions, answering inquiries about benefits and policies, and guiding members through available health services.

The position emphasizes outreach, home visits, and stakeholder collaboration, with a focus on equity and access to care for Medicaid/SCHIP populations.

Qualifications

• Minimum of 2 years experience in customer service, preferably in a managed care environment, medical office, or health insurance.

Responsibilities

• Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to benefits, policies and procedures.
• Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.
• Supports and promotes State Sponsored Programs through participation in community events.
• Represents State Sponsored Programs in community collaborations.
• Supports member access to care through home visits, processing of reports, and distribution of collateral materials.
• Performs new member orientations.
• Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
• Provides superior, professional, and courteous service to customers.
• Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population.
• Knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations.
• Ability to work professionally with the company's associates, community-based organizations, providers and plan members.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Skills

Customer service

Verbal communication

Written communication

Empathy

Multitasking

Digital tools

Education

HS diploma or equivalent

Job description

Anticipated End Date

2026-10-26

Position Title

Outreach specialist-1

Job Description

Outreach Specialist I Shift: Monday-Friday

Location: Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Outreach Specialist is responsible for serving as the initial and main point of Field contact between the Company and current and potential members.

How you will make an impact

• Responds to telephone, written, and in‑person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.
• Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies.
• Supports and promotes State Sponsored Programs through participation in community events.
• Represents State Sponsored Programs in community collaborations.
• Supports member access to care through home visits, processing of reports, and distribution of collateral materials.
• Performs new member orientations.
• Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
• Provides superior, professional, and courteous service to customers.
• Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population.
• Knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations.
• Ability to work professionally with the company's associates, community‑based organizations, providers and plan members.
• Associates in this role are expected to have the ability to multi‑task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Minimum Requirements

• HS diploma or equivalent.
• Minimum of 2 years experience in customer service, preferably in a managed care environment, medical office, or health insurance; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast‑paced, high‑pressure environment.
• Strong verbal and written communication skills, both with virtual and in‑person interactions.
• Attentive to details, critical thinker, and a problem‑solver; demonstrates empathy and persistence to resolve caller issues completely.
• Comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

Salary

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $20.43 to $25.54

Location: California

Benefits

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level

Non‑Management Non‑Exe

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