Outreach & Intake Specialist

HIRE; Orange (CA); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Flexible and hybrid work schedule

Professional development opportunities

Meaningful social impact work

Job summary

HIRE in Orange, CA is seeking an Outreach & Intake Specialist to engage community members and partners, conduct intake interviews, and connect participants to programs and resources. The role emphasizes clear communication, respectful service, and strong organizational skills across a hybrid work environment.

Based in Orange County, you will maintain records, draft outreach materials, support presentations, and collaborate with staff to refine outreach strategies and improve services for

Qualifications

• Strong communication with diverse communities.
• Customer service orientation for participants and partners.
• Ability to research community resources and networks.
• Experience in planning and participating in outreach events.
• Writing and preparing outreach materials and basic reports.
• Experience in social services or nonprofit settings is beneficial.
• Ability to work with justice-impacted individuals with confidentiality.

Responsibilities

• Respond to inquiries and conduct intake interviews.
• Assess participant needs and connect to appropriate programs.
• Maintain accurate records and track participant progress.
• Collaborate with staff to refine outreach strategies and improve services.
• Draft outreach materials and support community presentations.
• Provide compassionate, high-quality service to all participants.

Skills

Communication skills

Customer service

Research skills

Community outreach

Writing skills

Organizational skills

Trauma-informed approaches

Tools

Microsoft Office

Job description

Supervisor: Director of Programs / Programs Manager

FLSA Status: Non-Exempt

Employment Status: Full Time

Pay Range: $24-28/hour

Location: Orange, California

Benefits: HIRE offers health, dental and vision insurance; paid time off and holidays; flexible and hybrid work schedule; professional development opportunities; a chance to be a part of meaningful systems change and social impact work.

Company Description

HIRE is a 501(c)(3) nonprofit organization in Orange County dedicated to maximizing skills and opportunities for formerly incarcerated and system-involved youth and adults through employment, mentorship, and community building. The organization works to eliminate social, political, and economic gaps impacting these communities and to support successful reintegration. HIRE collaborates with diverse local stakeholders, using research-informed and data-driven strategies grounded in equity and justice. The organization is committed to lifting the voices of system-involved individuals and centering their experiences in program design and advocacy. Team members join a mission-driven environment focused on meaningful impact and community empowerment.

Role Description

The Outreach & Intake Specialist is a full-time role based in Orange, CA. This position is responsible for engaging community members and partners, conducting outreach events, and building relationships with organizations that serve formerly incarcerated and system-involved youth and adults. Day-to-day tasks include responding to inquiries, conducting intake interviews, assessing participant needs, and connecting individuals to appropriate programs and resources. The specialist will maintain accurate records, track participant progress, and collaborate with staff to refine outreach strategies and improve services. This role also involves drafting outreach materials, supporting community presentations, and providing compassionate, high-quality service to all participants.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal and written interaction with diverse communities.
• Candidates should possess Customer Service skills to provide respectful, responsive, and solution-focused support to participants and partners.
• Candidates should possess Research skills to gather information on community resources, best practices, and local service networks.
• Candidates should possess Community Outreach skills to plan, coordinate, and participate in events and relationship-building efforts.
• Candidates should possess Writing skills to prepare outreach materials, intake documentation, emails, and basic reports.
• Relevant experience in social services, workforce development, reentry programs, or nonprofit settings is beneficial.
• Ability to work effectively with justice-impacted individuals, maintain confidentiality, and practice trauma-informed, culturally responsive approaches is highly valued.
• Strong organizational skills, reliability in follow-through, and comfort using common office and data-tracking software are preferred.
• Flexible schedule availability for occasional evening or weekend outreach activities is a must.

Required

• Willingness to work evenings and weekends based on event/organizational needs.
• Organized, dependable and able to work independently with minimal supervision.
• Basic computer and email skills for scheduling, reporting, and communication.
• Ability to commute to events throughout Orange County and setup outreach materials which include a 57-pound canopy (on wheels), 6' tables and/or other materials.
• Proficiency in Microsoft Office and comfort with learning new data or training management systems.