Outreach & Enrollment Coordinator Long Beach, CA, USA

WelbeHealth, LLC.; Long Beach (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Long Beach, CA, seeks an Outreach and Enrollment Coordinator to manage the PACE eligibility and enrollment process. This role emphasizes strong customer service, coordination of home visits, and teamwork. Candidates should have an associate's degree and prefer those with two years of experience. Benefits include medical coverage and generous personal time off policy.

Benefits

Medical insurance coverage (Medical, Dental, Vision)

401 K savings + match

17 days of personal time off

12 holidays observed annually

Qualifications

• Two years of relevant experience preferred.
• Reliable means of transportation required.
• Ability to work independently with minimal supervision.

Responsibilities

• Answer calls and conduct follow-up calls to referrals.
• Assign possible enrollments to the Benefits Coordinator.
• Schedule home visits and assessments.

Skills

Customer service

Salesforce

MS Office Suite

Independent work

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Salesforce

MS Office Suite

Athena

Job description

Overview

At WelbeHealth, we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve.

Reporting to the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Outreach and Enrollment (O&E) Coordinator is accountable for initiating, coordinating, and scheduling the PACE eligibility and enrollment process. The O&E Coordinator provides customer service driven by our mission, vision, and values.

Responsibilities

• Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits
• Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification
• Demonstrate in-depth knowledge of all relevant components of MOEE Playbook
• Schedule initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visits
• Aid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of MOEE team in Salesforce
• Assist with PR, marketing, outreach, and enrollment projects as needed

Qualifications

• Associate’s degree in a relevant field, bachelor’s degree preferred
• Two (2) years of relevant experience preferred
• Ability to work independently with minimal supervision
• Reliable means of transportation
• Experience in Salesforce, MS Office Suite, and/or Athena preferred

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
• 401 K savings + match
• And additional benefits

Salary/Wage base range for this role is $24.39 - $32.20 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.