Outreach Crisis Specialist, Fairhope

AltaPointe Health; Fairhope (AL); On-site; USD 45,000 - 70,000; Full time

Job summary

AltaPointe Health in Alabama seeks clinicians for crisis intervention and community-based psychiatric services. The role emphasizes rapid crisis assessment, collaboration with multi-disciplinary teams, and maintaining detailed documentation in Avatar EHR.

Experience in crisis settings is welcomed, with training available to support growth within AltaPointe's service continuum. Responsibilities include engaging with consumers and families, facilitating therapeutic interventions, and coordinating

Qualifications

• Master's degree in a mental health discipline, or RN/LPN with 2+ years' experience in psychiatric/crisis settings.
• Knowledge of adult psychiatric disorders and addiction referral basics.
• Ability to de-escalate crises and deliver individual, group, and family services as outlined in treatment plans.

Responsibilities

• Responds to crisis calls in a timely manner.
• Leads crisis team initiation and service implementation.
• Conducts face-to-face visits when calls come into Access To Care or Outreach Liaison.
• Provides community-based services, including home visits when needed.
• Assesses crisis levels and determines necessary response.
• Collaborates with treatment teams to facilitate consumer placement.
• Documents services per AltaPointe policy and uses Avatar EHR appropriately.
• Maintains accurate case disposition, goals, and follow-up steps.
• Manages caseload to align with AltaPointe productivity standards.

Skills

Crisis intervention

Clinical assessment

Documentation

Community outreach

Education

Master's degree in mental health

RN (Registered Nurse)

LPN (Licensed Practical Nurse)

Job description

Overview

Would you like to be part of a well-established healthcare organization that is genuinely making a positive impact in our communities? Experience is not required, as we have positions available at all levels.

Tuesday, November 3rd– 3030 Knollwood Drive in Mobile from 10 am – 2 pm

Responsibilities

Clinical Responsibilities:

• Responds in a timely manner to crisis calls
• Leads in the initiating and implementing the services of the crisis team
• Makes face to face visits when calls come into Access To Care or the Outreach Liaison
• Provides services in the community, consumer's homes, etc.
• Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
• Effectively determines the level of response needed in crisis situations
• Transports consumers to services on a limited basis.
• Educates families on de-escalating crisis situations including but not limited to safety plans
• Collaborates with Access To Care and other members of AltaPointe to help with placement of consumers in services when necessary
• Follows up with consumers that are in AltaPointe's Adult Outpatient Programs who may be decompensating or at high risk.
• Travels to consumers' homes to ensure medication compliance as needed
• Utilizes appropriate communication methods to ensure appropriate communication with individual consumers' treatment teams
• Handles and triages calls from multiple referral sources
• Able to assess for medical needs and help seek treatment as appropriate
• Assist in securing emergency medical services or law enforcement if needed
• Provides effective clinical assessment of the consumer as needed
• Utilizes assessment data to support a DSM IV diagnosis as needed
• Formulates appropriate treatment plan along with consumer and families, as appropriate
• Provides individual, group, and family therapy, utilizing basic therapeutic models and theories according to consumer needs as stated in the treatment plan as needed
• Effectively collaborates with the treatment team members, law enforcement, emergency medical services, court personnel and outside sources in the delivery of clinical services
• Advocates on behalf of the consumer to secure community resources
• Evaluates the consumer for discharge planning or movement to a less restrictive environment
• Adheres to professional code of ethics
• Effectively demonstrates the application of adult specific competencies

Supervision and Consultation:

• Seeks clinical supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance clinical skills

Clinical Record Keeping:

• Documents in a timely fashion per AltaPointe policy
• Learns and utilizes Avatar electronic health record appropriately
• Documents in detail the resolutions of crisis situations and linkage to appropriate follow up sources.
• Documents all services provided before the completion of the shift.
• Documents appropriate, complete, and clinically comprehensive mental health assessments
• Documents measurable and specific goals in the treatment plan
• Documents in a clear and concise manner, types of consumer problems, treatment goals addressed, services, and techniques used
• Documents case disposition, case closings, follow-up and referrals
• Documents legibly'

Case Load Management:

• Effectively manages caseload based on consumer needs
• Meets AltaPointe productivity standards
• Monitors caseload for accuracy

Courteous and respectful attitudes towards consumers, visitors and co-workers:

• Treats consumers with care, dignity and compassion
• Respects consumer's privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers as needed
• Personal values do not inhibit ability to relate and care for others
• Is sensitive to the consumer's needs, expectations and individual differences
• Is gentle and calm with consumers, families, and other agencies

Administrative and Other Related Duties as Assigned:

• Actively participates in Performance Improvement activities
• Actively participates in AltaPointe committees as required
• Completes assigned tasks in a timely manner
• Accesses appropriate community resources according to consumer needs
• Follows AltaPointe policies and procedures
• Maintains current license and requirements for renewals (i.e. CEUs), if applicable, and attends to required in-services and workshops
• Keeps To Do list on Avatar maintained appropriately
• Participates in ongoing staff education trainings

Qualifications

Master's degree in a mental health discipline, or RN, or LPN with 2 or more years' experience working with psychiatric disorders or crisis situations.

Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment.

• Knowledge of psychiatric disorders in the adult population
• Basic knowledge of the nature of addiction for referral purposes
• Basic knowledge of Senior Adult issues for referral purposes
• Knowledge of cultural diversity
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
• Knowledge of psychiatric rehabilitation principles
• Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
• Knowledge of AltaPointe services and continuum of care
• Knowledge of appropriate services codes and billing procedures
• Knowledge of community resources