Outreach Coordinator

Austin Community College; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A local educational institution in Virginia seeks a program manager to handle outreach and training programs including developing certification initiatives for local governments and providing training to staff. Candidates should possess strong organizational, communication, and leadership skills, along with a solid understanding of VDOT activities. Experience in management and public administration is preferred.

Qualifications

• Demonstrated ability to establish priorities and work cooperatively.
• Experience with web-based applications and mass communication platforms.
• Ability to manage programs and budgets effectively.

Responsibilities

• Develop and evaluate training functions for local outreach programs.
• Coordinate outreach efforts with the Local Partnership team.
• Develop standard and custom reports for LAD sections.

Skills

Data analysis and interpretation

Effective communication

Training and presentations

Strategic leadership

Problem-solving

Project management

Education

Training in Communications, Marketing, or Public Administration

Tools

Adobe Creative Suite

Microsoft SharePoint

Job description

Provide analysis and support to assigned program area by planning, developing, monitoring and evaluating projects and programs. Serve as program manager for the Local Assistance Division’s Outreach and Training programs, including developing and managing the local government certification and assessment program. Plan, direct, implement, and evaluate training functions for VDOT staff and external customers; establish and monitor goals and performance standards for local outreach programs. Lead the provision of training, technical assistance, and other efforts to reach out to local governments, including supporting the Local Programs Workshop.

How you will contribute

• Outreach: Support effective outreach with local governments and represent the Department in a positive manner. Serve as support for the Annual Local Programs Workshop, supporting other outreach efforts including workshops and trainings, communicating clearly and working harmoniously with all levels of management within the Department, FHWA, local governments, and with the public. Coordinate outreach efforts with the Local Partnership team, coordinate the development and delivery of internal and external stakeholder groups on a regular basis, develop Division communications for distribution to local government and VDOT staff on a recurring basis, and develop and enhance the Division webpage as a primary tool of communication with local government.
• Programs for Locally Administered Projects: Develop and manage training and certification programs to include research of other states, establish focus groups and working groups, coordinate with LTAP for management support, develop rollout plans, coordinate training, and manage evaluation and revisions to the program.
• Reporting: Develop standard and custom reports for LAD sections, provide specialized report services, interface with LAD management and Districts to determine reporting needs and modify or generate reports accordingly, research new reporting methodologies and approaches to enhance or replace current reporting practices, and maintain internal and external reporting websites.

What will make you successful

• Ability to analyze, research and interpret data.
• Ability to communicate effectively orally and in writing with diverse audiences, varying levels of management, FHWA, local government and the public.
• Ability to plan and conduct training, presentations and meetings.
• Ability to plan, organize and oversee implementation of complex programs.
• Ability to provide strategic leadership and direction to a diverse group of professional peers through effective communication skills and guidance.
• Ability to visualize data.
• Broad understanding of content hierarchy and instructional design, with demonstrated ability to effectively convey technical information in a non-technical manner.
• Demonstrated leadership and consultation skills, ability to work with various levels of management, and ability to represent VDOT in various forums regarding all aspects of the transportation program.
• Experience in interpreting federal and state laws and developing guidelines, communication strategies, and training programs.
• Knowledge of VDOT programs, policies and activities.
• Skill in problem-solving and decision making.
• Skill in the use of communications and training software including web and email design, webinar and production and LMS systems.
• Skill in the use of computers, software applications and reporting tools.
• Skill in working with project management organizational structures and tools.

Minimum Qualifications

• Ability to effectively communicate with a wide range of individuals at various organizational levels both inside and outside VDOT.
• Ability to gather, analyze data and prepare technical reports.
• Ability to manage programs and budgets.
• Ability to research federal, state laws and regulations.
• Demonstrated ability to establish priorities.
• Demonstrated ability to work cooperatively with others.
• Skill in the use of mass communication platforms and analytical tools including creation and editing tools for print, web, email and video such as Adobe Creative Suite, etc.

Additional Considerations

• A combination of training, experience, or education in Communications, Marketing, Business Training, Public Administration, or related field desired.
• Ability to lead interdisciplinary teams.
• Experience establishing and monitoring performance measures, preparing and delivering presentations and experience using web-based applications.
• Experience in benchmarking industry program standards and developing and implementing new programs.
• Experience with local assistance projects in transportation.
• Knowledge of VDOT standards, policies, procedures, and program priorities.
• Project management experience or public administration, especially with localities. Experience working with complex programs and interpreting regulations.
• Skill in the use of Microsoft SharePoint for document management.