Outreach Coordinator

True Mission HR; La Mesa (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

401(k) retirement savings

Medical insurance

Vision insurance

Paid time off including sick and vacation

Referral incentive program

Job summary

Urban Street Angels in San Diego is seeking an Outreach Coordinator dedicated to helping homeless youth navigate support services. You will conduct field outreach, build relationships, and coordinate referrals to ensure individuals receive necessary assistance.

The ideal candidate should have over 12 years of experience working in crisis intervention, youth outreach, and must be knowledgeable about homelessness systems in San Diego.

This full-time position involves regular community engagement and requires reliable transportation.

Qualifications

• 12 years of experience working with youth, homeless services, crisis services.
• Knowledge of homelessness systems in San Diego and TAY-specific needs.
• Ability to work independently in unpredictable situations.

Responsibilities

• Conducts phone screens to assess eligibility and immediate needs.
• Build relationships with youth experiencing homelessness.
• Coordinate referrals with community partners.

Skills

Crisis intervention

Rapport-building

Harm reduction

De-escalation

Education

Experience in youth and homeless services

Job description

Are you passionate about helping others and want to work with an organization that shares that passion? Do you want to make an impact on a youth's life, helping to create a path to health and self sufficiency? Consider joining Urban Street Angels and our dedicated team of professionals who are making a difference.

Founded in 2012, Urban Street Angels is a San Diego based non-profit dedicated to supporting homeless youth through supportive housing, peer support, mentorship, mental health counseling, and job training initiatives, to develop a more employable workforce and cultivate personal responsibility. Of California's unhoused population, 50% cite they first had an experience with homelessness between the ages of 18 and 25. This critical demographic has the potential to leave the streets behind for good when provided with the support needed to make a change in their lives. Urban Street Angels has made it our mission to serve this under-supported group, and in so doing, make meaningful progress toward ending homelessness in San Diego and beyond.

Title: Outreach Coordinator

• Status: Full-time, nonexempt, in-person
• Hourly rate: $23-$25
• Schedule: Sunday - Thursday, 9:00am - 5:30pm
• Location: Downtown San Diego

Position Summary: The Outreach Coordinator is responsible for engaging youth experiencing homelessness (ages 1825) across San Diego County and connecting them to Urban Street Angels Behavioral Health Bridge Housing (BHBH) program, support services, and community resources. This role conducts field-based outreach, builds relationships with youth in crisis, coordinates referrals with community partners, and ensures warm handoffs into the BHBH program and supportive services. The Outreach Coordinator promotes a trauma-informed, Housing First, youth-centered approach in all interactions.

Responsibilities:

• Conducts phone screens to assess initial eligibility and immediate needs
• Monitors and tracks all incoming referrals from partner agencies, shelter networks, and outreach teams
• Keeps a detailed and organized referral log, ensuring accurate documentation, timely follow-up, and coordination with program staff
• Conduct direct street outreach in targeted areas
• Build rapport with youth experiencing homelessness using person-centered, harm-reduction practices
• Provide crisis intervention, de-escalation, safety planning, and basic needs supplies (food, hygiene packs, clothing)
• Offer information about program eligibility, available shelter beds, and community resources
• Complete outreach logs, encounter forms, and HMIS data entry as required
• Screen youth for eligibility (ages 1825, experiencing homelessness, safety considerations)
• Coordinate intakes and warm handoffs into the TAY shelter program
• Communicate with Program Manager and Residential Services Coordinators regarding available beds and same-day placements
• Assist youth in obtaining IDs, Medi-Cal, CalFresh, and other mainstream benefits
• Work in coordination with County, RTFH, PATH, YMCA, SDYS, YAC, and other TAY-serving organizations
• Maintain regular presence at community events, youth drop-ins, food distributions, school campuses, and outreach collaboratives
• Strengthen referral pathways with hospitals, behavioral health providers, law enforcement, County agencies, and shelters
• Represent the organization in outreach meetings, collaborative workgroups, and community networks
• Provide basic case support during outreach (crisis assessment, safety checks, housing triage)
• Link youth to behavioral health services, substance use treatment, job programs, and education opportunities
• Support with transportation coordination for shelter entry, appointments, and urgent needs
• Follow trauma-informed, culturally responsive, LGBTQ-affirming practices
• Complete accurate HMIS entries, outreach logs, shift summaries, and incident reports
• Maintain confidentiality per HIPAA, HMIS, and agency policy
• Track youth engagement, referrals, and outcomes for reporting

Qualifications:

• 12 years of experience working with youth, homeless services, behavioral health, outreach, housing, or crisis services (lived experience encouraged)
• Knowledge of homelessness systems in San Diego, community resources, and TAY-specific needs
• Strong skills in crisis intervention, rapport-building, harm reduction, and de-escalation
• Ability to work independently in the field and maintain professionalism in unpredictable situations
• Ability to pass background check (per agency requirements)

Additional Requirements:

• Reliable transportation
• Ability to travel between Urban Street Angels locations
• Ability to lift up to 20 lbs. and work in varied indoor/outdoor settings
• Flexibility to work evenings or weekends as needed
• Must submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements and licensing regulations
• Must submit to TB testing
• Must be authorized to work in the U.S. and complete I9 verification
• Relevant evidence-based practices and leading outcome-driven care

Urban Street Angels offers an array of benefits to employees, supporting health, wellness and retirement, including:

• 401(k) retirement savings
• Medical insurance
• Vision insurance
• Ancillary voluntary insurances
• Paid time off including sick and vacation time
• Referral incentive program

Urban Street Angels is an equal opportunity employer, committed to creating a diverse and inclusive workplace. Discrimination of any kind, notably based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws, is strictly prohibited. All employment decisions are based on qualifications, merit, and business needs.