Outreach Case Manager

FacetsCares; Falls Church (VA); Hybrid; USD 47,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision

403(b) match

Paid PTO

FSAs

EAP

Mileage reimbursement

Job summary

FACETS is seeking an Outreach Case Manager for Region 2, based at Bailey's Community Shelter, to deliver person-centered services to individuals living unsheltered.

You will build trust, provide essentials, coordinate housing placement within 30 days, and connect clients to health, benefits, and support services. The role requires fieldwork, collaboration with county agencies, and a strong commitment to ending homelessness.

Qualifications

• Bachelor’s degree in applicable human services field
• Two years of professional social work/case management experience
• Bilingual (English/Spanish) preferred
• Valid driver’s license and reliable transportation

Responsibilities

• Establish contact and build rapport with adults experiencing unsheltered homelessness in Region 2
• Provide clothing, toiletries, non-perishable food, and other supplies
• Refer clients to community-based and County-provided support services for housing, employment, benefits
• Coordinate access to physical and behavioral health services with partners
• Assess housing barriers and develop individualized case management plans focused on housing acquisition and self-sufficiency
• Schedule and conduct intake interviews to assess needs, goals, and eligibility
• Utilize Housing First principles to deliver stabilization services
• Maintain communication with operations staff, referral sources, and collaborating agencies
• Advocate for clients to access a range of services and supports
• Work flexible hours including evenings and weekends
• Perform other duties as assigned

Job description

REPORTS TO: Program Director

CATEGORY: Full-Time/Exempt/Permanent

Position Summary:

FACETS is seeking a passionate and mission-driven Outreach Case Manager to join our Region 2 Outreach Program, based out of Bailey's Community Shelter. This dynamic role brings critical, person-centered services directly to individuals living unsheltered in woods, campsites, parks, abandoned buildings, bus stops, and other outdoor environments. Outreach staff actively connect with people experiencing homelessness to build trust, reduce barriers, and link them to essential services.

The Outreach Case Manager plays a key role in helping clients move from the streets into stable, permanent housing, often within 30 days. This is an exciting opportunity to make a direct, meaningful impact on the lives of some of Fairfax County’s most vulnerable residents.

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home.Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties and Responsibilities:

• The Outreach Case Manager will provide services or activities necessary to assist program participants in locating, obtaining, and retaining suitable permanent housing, including the following:
• Establish contact and build rapport with single adults experiencing unsheltered homelessness in Region 2 building relationships to provide immediate and long-term support.
• Provide clothing, toiletries, non-perishable food, and other supplies to clients.
• Refer clients to community-based and County-provided support services and resources to provide for their housing, employment, benefits, and other needs
• Collaborates with the Fairfax County Health Department’s Homeless Healthcare Program and the Community Services Board’s PATH Team to coordinate access to physical and behavioral health services for individuals experiencing homelessness.
• Assess housing barriers faced by individuals experiencing homelessness to identify the client’s housing and support service needs.
• Develops individualized case management plans focused on housing acquisition, budgeting, and self-sufficiency, beginning with intake interviews to assess household needs, goals, and eligibility.
• Utilizes the Housing First model to deliver housing stabilization services and divert households from entering emergency shelters.
• Establishes and maintains consistent verbal and written communication channels, among operations staff, referral sources, and collaborating agencies to ensure effective coordination and information sharing.
• Advocates for and actively assists individuals in accessing a range of services, including mental health, intellectual disability support, substance use treatment, housing referrals, financial assistance, home based services, training, medical care, mentoring and socialization.
• Work an adjusted work schedule, including evenings and weekends as necessary to meet program needs.
• Performs other duties as assigned.

Required Skills/Abilities:

• Bachelor’s degree in applicable human services field plus two years of professional social work/case management experience with homeless and/or at-risk populations.
• Must be comfortable going into woods and other places not meant for human habitation to meet program participants.
• Ability to communicate clearly and concisely, both orally and in writing.
• Proficient with Microsoft Office Suite or related software, including Microsoft Excel.
• Candidates must possess a valid driver’s license, reliable transportation, good driving record, and personal car insurance. Candidate must be able to drive 15 passenger vans.
• Candidates will be required to pass criminal background checks.
• Bilingual (English/Spanish) is preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

Salary Range:

$47,000 - $51,000 annually

FACETS offers a competitive salary commensurate with qualification/experience.

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Full-time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage and mobile data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. FACETS is an equalopportunityemployer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

Equal Employment Opportunity M/F/D/V.

ADA Statement: FACETS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Any person in need of accommodation should contact Human Resources directly for assistance.