Outreach Care Coordinator - Mesa County, CO

Careerwebsite; Grand Junction (CO); Hybrid; USD 68,770,000 - 123,213,000; Full time

Job summary

UnitedHealth Group seeks a community-oriented care coordination professional based in Colorado. You will engage with Medicaid members, assess needs, and connect them with health and social resources, while ensuring confidentiality and adherence to policies.

Responsibilities include consulting with care teams, educating members, and coordinating referrals. Travel within Colorado up to 25% is required; telecommuting options may apply per policy.

Qualifications

• Knowledge of health education, motivational strategies, and empathetic approach to underserved populations.
• 4+ years of case management or related experience.
• Understanding of Medicaid and community health outreach is preferred.

Responsibilities

• Serve as a consultant to care coordination teams and participate in interdisciplinary meetings.
• Coordinate patient assessments and document care coordination activities.
• Educate members and facilitate access to preventive and disease management services.
• Travel up to 25% within assigned Colorado territory to meet with members and providers.

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Organize, collect, review and report physical and behavioral health and social information through member home visits and phone outreach, while demonstrating multicultural sensitivity and effective communication skills with Medicaid members. This position follows established safety protocols in the community setting, as well as established preventive and disease management programs for health promotion and education. Deliver culturally appropriate information regarding the availability of health and community resources that will reduce barriers to care.

If you are located in Colorado, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Serves as a consultant to care coordination teams
• Respect confidentiality and maintain confidences as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Participate in Interdisciplinary care team meetings as indicated
• Serve as community liaison and maintain relationships with key individuals in the community and serve as an advocate by coordinating linkages or referrals to improve health, social, and environmental conditions for members
• Coordinate and perform duties of communicating the mission and role of the organization to community associations, senior groups, ethnic clubs and groups, and churches
• Serve as the direct personal contact in the community to members who are unable to be reached through phone calls
• Conduct member assessments
  • Assess the changing needs and condition of the client and communicate this information to all involved Care Coordinators, community partners, physician and other appropriate individuals, according to department policies and procedures
  • Document assessments, client/family response to care coordination interventions at the time of the encounter. Meet departmental standards and deadlines for timely completion of all required documentation and meet current agency productivity standards
• Educate and assist identified members about behaviors that can enhance their health, successfully navigating the health system
• Facilitate access to preventive and disease management health services
• Manage difficult to reach and non-compliant members
• Develop a plan of management associated with health care goals for each member addressing the diverse needs in a culturally appropriate way
• Develop and maintain a report system for outcomes
• Communicate member issues requiring interventions to appropriate departments and providers
• Maintains confidentiality and uses only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities. Maintain confidentiality of patient information
• Participate in staff meetings, case conferences and in-services. Maintain familiarity with all policies and procedures that impact decisions and care
• This position requires travel Requires independent, reliable, flexible, and on-demand, transportation at the incumbent's expense for travel between various locations and timely arrival and departure from various locations. If the employee chooses to satisfy this requirement by driving a vehicle, the employee must meet the requirements for Colorado licensure and company requirements for liability insurance coverage

Required Qualifications:

• Must possess one of the following:
  • Bachelor's degree in a human services field such as Social Work, Social Sciences, Counseling, Child, Family and Community Services, Early Childhood Development, Guidance and counseling, Home Economics - Child Family Services, Human Development Counseling, Human Service Administration, Human Services, Pastoral Care, Pastoral Counseling, Psychology, Public administration, Rehabilitation, Social Services or Sociology
  • Fellow designation from the Academy of Healthcare Management (AHM)
  • 4+ years of case management experience
• 2+ years of progressive related experience working with diverse populations, community or faith-based organizations
• Knowledge of health education, motivational strategies, and an empathetic manner working with the underserved
• Reliable transportation and the ability to travel up to 25% within assigned territory to meet with members and providers
• Reside within the state of Colorado

Preferred Qualifications:

• Health care setting experience
• Knowledge of healthcare business
• Knowledge of local area
• Bilingual in English and Spanish

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.