Outreach Assistant - Tyndall AFB

Via Logic LLC; Panama City (FL); On-site; USD 50,000 - 61,000; Full time

Job summary

Leidos is seeking Outreach Assistants to support events and educate service members, families, leadership, and providers about Military OneSource resources.

The role is on an as-needed basis, requiring US citizenship, base access, and the ability to obtain a Public Trust. Candidates should have a bachelor’s degree and strong communication skills, with the capacity to lift materials up to 25 pounds.

Qualifications

• Bachelor’s degree or equivalent experience.
• Current military affiliation with base access required.
• At least two years in customer service or outreach.
• Strong communication and presentation skills.
• Ability to lift up to 25 pounds.
• Must obtain/maintain required background checks and access.

Responsibilities

• Represent the program at installation and community outreach events.
• Educate service members, families, leadership, and providers about resources.
• Conduct installation-level outreach and build community capacity.
• Identify eligible programs and resources for the community finder.
• Document outreach efforts and report gaps to inform improvements.
• Maintain compliance with reporting requirements and standards.
• Set up displays and promotional materials per event guidelines.
• Engage stakeholders to raise awareness of services and benefits.
• Provide accurate information and connect individuals to resources.

Skills

Customer service

Outreach

Public speaking

Military culture

Education

Bachelor’s degree or equivalent experience

Job description

The Leidos Military OneSource program is seeking Outreach Assistants to work on an as needed, sporadic basis.

Candidates MUST

• Be US Citizens with military base access
• Be located within 40 miles of the base location.
• Be able to obtain and maintain a Public Trust Clearance.

The Outreach Assistant supports the Field Consultant role by providing coverage for events and outreach to educate Service members, their families, military leadership, and service providers about community and Military OneSource resources and services. This role supports military-specific events when the Field Consultant is not able to attend to promote, provides direct support at military installation events with a focus on increasing program outreach and coordinate the promotion of services.

This position provides support for Government-directed and approved events at their installation, in coordination with the State Field Consultant and the Regional Outreach OA Coordinator. They provide outreach opportunities with third-party programs and services to connect Federal, state, local, and nonprofit resources to Active Duty, National Guard, and Reserve families.

Primary Responsibilities

• Represents the Military OneSource Program at military installation and community outreach events, when the Field Consultant is not able to attend, serving as a professional and knowledgeable ambassador for program services and resources.
• Serve as an installation subject matter expert educating Service members, families, military leadership, and service providers on resources and services.
• Conduct installation level community capacity-building activities by educating military and civilian service providers about program resources and services.
• Identify Government-approved family programs and community resources for inclusion in the community resource finder, subject to Government review and approval.
• Document and report outreach efforts, services provided, and identified gaps in service availability to inform program improvements and strategic outreach.
• Maintain compliance with program reporting requirements and documentation standards.
• Sets up, maintains, and manages informational displays, promotional materials, and outreach booths in accordance with event requirements and organizational standards.
• Engages military service members, families, and community partners in meaningful conversations to increase awareness of Military OneSource programs, benefits, and support services.
• Provides exceptional customer service by responding to inquiries, addressing concerns, and connecting individuals with appropriate resources to meet their needs.
• Delivers accurate and consistent information regarding Military OneSource services, military family support programs, and available community resources.

Basic Qualifications / Requirements

• Bachelor’s degree from an accredited college or university or equivalent experience.
• Current military affiliation (Active Duty, National Guard, Reserve, military spouse, military retiree, or DoD civilian) required and must possess and maintain authorized access to military installations.
• Minimum two years of experience providing customer service, outreach, community engagement, or related support services.
• Demonstrated knowledge of military culture, military family lifestyles, and military command structures.
• Excellent presentation skills and strong verbal communication skills with the ability to effectively engage diverse audiences.
• Excellent interpersonal skills and the ability to establish rapport with military service members, families, leadership, and community partners.
• Ability to professionally represent the Military OneSource Program at outreach events, briefings, and community engagements.
• Experience speaking to individuals and small groups, providing presentations, or conducting informational briefings preferred.
• Ability to work independently, exercise sound judgment, and maintain professionalism in a public-facing environment.
• Ability to lift and transport outreach materials, displays, and equipment weighing up to 25 pounds.
• Must successfully complete all required program training and maintain knowledge of Military OneSource services, resources, and program updates.
• Must be able to obtain and maintain any required background checks, credentials, and access requirements necessary to perform duties on military installations.

Pay Rate

$40/hr

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.