Outpost Supervisor- Postcard Cabins Blake Brook, Epsom NH

Hotel Equities; Epsom (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

401(k)

Life insurance

Same-day pay available

Team Driven and Values Based Culture

Job summary

Hotel Equities oversees a team of cabin keepers at Postcard Cabins Blake Brook in Epsom, NH. The Outpost Supervisor leads cleaning teams, ensures rooms meet company standards, and coordinates VIP and checkout cabin prep to maximize guest satisfaction.

The role requires strong communication, flexibility with shifts including nights, and hands-on supervision to maintain cleanliness and inventory across the cabins.

Qualifications

• High School diploma required.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Responsibilities

• Supervises cabin keepers/cleaners for prompt and efficient housekeeping of guest cabins.
• Inspects all check out cabins to ensure cleaning to Company standards.
• Coordinates cleaning of cabins for proper prioritization of guest requests; VIP cabins, checkout cabins, etc.
• Assists in monthly inventory of all linen and cleaning supplies.
• Coordinates with other departments to facilitate guest satisfaction.

Skills

Strong communication skills

Flexible schedule

Customer service

Education

High School diploma / Secondary qualification or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Epsom, NH, US

2 days ago Requisition ID: 18681

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable OutpostSupervisorfor Postcard Cabins Blake Brook, located at 76 Mountain Road in Epsom, NH 03234. Hiring pay starting at $20.00 per hour.

Job Purpose:

To maximize customer satisfaction by providing neat and clean guest cabins through the supervision, direction, and coordination of the cabin keeper/cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises cabin keepers/cleaners in the prompt and efficient housekeeping of guest cabins
• Ensures that all cabins have been cleaned by checking cabin keepers' progress at the end of the day
• Supervises the completion of short notice requests for cabin changes
• Inspects all check out cabins after they are made up to ensure they are cleaned to Company standards.
• Monitors quality of cabins by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through
• Checks the status of cabins on an ongoing basis and notifies cabin cleaners of any changes
• Checks VIP cabins
• Coordinates cleaning of cabins for proper prioritization of customer requests; VIP cabins, checkout cabins, etc.
• Assures cleaning supplies and tools are properly stored at the end of the day.
• Assists in monthly inventory of all linen and cleaning supplies
• Takes every opportunity to amaze the guests and has a strong ownership over ITR
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
• Responsible for assisting with the recruiting, training, and direction of new department associates
• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation.
• Attends meetings related to budgetary, and brand standards compliance of the property.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Work tasks are completed in varying indoor and outdoor settings: must be able to work in all weather conditions as well as temperature controlled environments.
• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to lift up to 30 lbs on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.
• MUST have the ability to work a flexible schedule including nights, weekends and/or major holidays. Flexibility is needed for varying shifts from 7am to 11pm.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling guest payments and assisting with inventory.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• MUST have the ability to work a flexible schedule including nights, weekends and/or major holidays. Flexibility is needed for varying shifts from 7am to 11pm.

Amazing Benefits At A Glance:

• Vacation & Holiday Pay
• 401(k)
• Life insurance
• Same-day pay available
• Team Driven and Values Based Culture
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)