OUTPATIENT SERVICES ASST

Independence Health System; Butler (Butler County); On-site; USD 25,000 - 33,000; Full time

Job summary

Independence Health System seeks a capable professional to greet patients, register them accurately, and support the initiation of medical records and orders in Meditech. You will collect specimens, perform EKGs, and assist imaging staff to ensure smooth patient flow and high satisfaction.

The ideal candidate has a high school diploma or GED, training in phlebotomy or MA-related programs, and strong communication and organizational skills.

Qualifications

• Phlebotomy training or MA training or 6 months phlebotomy experience.
• Strong ability to communicate complex topics to a wide and diverse audience.
• Knowledge of legal aspects and liability in nursing practice.

Responsibilities

• Greet patients and register data accurately in the computer system; ensure paperwork is completed and scanned.
• Obtain ABNs, referrals, and insurance authorizations when indicated.
• Monitor waiting areas and communicate issues; enter work orders as needed.
• Assist imaging staff and patients to support patient flow and satisfaction.
• Advise patients and explain delays or information regarding exams.
• Collect quality blood specimens and perform EKGs according to protocol; perform other duties as assigned.

Skills

Leadership

Organizational skills

Critical thinking

Judgment

Legal aspects

Medical terminology

Communication skills

Nursing knowledge

Education

High School Diploma or GED

Phlebotomy Training

MA Training

Job description

Job Summary/Overall Objectives

Greets, assists patients, and directs phone calls to the proper area in a professional, efficient manner. Registration of patients using established procedures to initiate medical record, patient accounting, and enters orders into Meditech. All registration processes to be completed with a high degree of accuracy with special attention to the collections of financial information, authorizations and referrals if required and other related requirements. Performs phlebotomy and EKG exams.

Essential Job Functions

• Greets patients upon entry to the building. Performs accurate and efficient patient registration data entry into the computer system, proper paperwork is completed and scanned. Ensures ABN's, referrals, and Insurance authorizations are obtained when indicated.
• Monitors the patient waiting areas with an awareness of housekeeping and maintenance issues. Takes initiative to enter work orders and communicate to appropriate parties as well as alert supervisor of issues or concerns.
• Assists the imaging staff and our patients by providing physical assistance or any support necessary to support patient flow/satisfaction.
• Is a patient advocate by answering any questions they may have during registration and/or apprises them of any delays or information they may require regarding their exam.
• Accurately obtains quality blood specimens suitable for analysis with minimal recollection rates according to procedures. Performs EKG exams according to established protocols and policies.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma, GED or higher level of education.
• Completion of Phlebotomy Training Program or MA Training Program or 6 months of experience in Phlebotomy.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Six months experience in a position utilizing medical terminology or one year health care registration and health care insurance knowledge.
• Experience in Healthcare setting.

License, Certification & Clearances

• [Healthcare provider CPR