Outpatient Scheduler (Full Time) - Centralized Scheduling

Kingman Healthcare; Kingman (AZ); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Kingman Healthcare is seeking an Outpatient Scheduling Representative to ensure accurate pre-registration, insurance validation, and timely scheduling of procedures.

Join a team focused on patient-centric care, accurate revenue capture, and compliance with hospital policies. Experience with EMR systems and strong communication skills are preferred for this role.

Qualifications

• High school diploma or GED required; 2–5 years healthcare experience acceptable in lieu of education.
• Six months or more of progressive work experience in a medical setting preferred.
• Must be able to communicate effectively and manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and maintain positive interactions with patients, visitors, staff, and colleagues.
• Financially clear outpatient referrals by validating orders, checking insurance eligibility, and obtaining authorizations when needed.
• Accurately pre-registers patients and adheres to 98% accuracy standards.
• Schedule procedures/visits in the correct department or location and use EMR tools.
• Communicate financial responsibility to patients and document all details in the chart.
• Maintain patient information security and follow department policies and procedures.

Skills

EMR systems

Computer literacy

Medical terminology

Communication skills

Education

High school diploma/GED

Tools

Electronic Medical Record

Job description

Position Title: Outpatient Scheduling Representative

Reports to: Outp patient Scheduling Manager

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.

This position is responsible for financially clearing all outpatient referrals as ordered by the referring provider. Financial clearing includes but not limited to, validating the order (following protocols designed by the departments the order is referred too), checking medical necessity, verifying insurance eligibility, obtaining authorization (when necessary), scheduling procedures/visits, pre-registration, communicating financial responsibility to patient, scanning documents, and noting all communication into patient chart.

Key Responsibilities

Outpatient Scheduling Representative:

1. Develops and maintains positive interactions with patients, visitors, medical staff, and employees, in accordance with KHI mission, vision, and values.
2. Protects patient information and hospital financial reimbursement by updating demographic information, verifying insurance information, and ensuring that all notification/authorizations are complete according to department policy and procedures.
3. Accurately pre-registers patients and consistently meets accuracy expectations of 98%.
4. Accurately validates orders per scheduling guidelines and verifies diagnosis codes are appropriate for ordered procedures.
5. Schedules procedures/visits in the appropriate area (department, imaging modality room, KHI location).
6. Utilizes designated tools and resources as directed (i.e. electronic medical record, AIDET, etc.).
7. Meets designated productivity standards to schedule cleared outpatient visits in a timely manner.
8. Works to increase upfront collections by communicating to the patient their co-pays/deductibles and documenting that information to secure collection.
9. Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
10. Completes all assigned duties accurately and in a timely manner.
11. Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail.
12. Knowledge of and ability to use computer hardware and software applications.
13. Knowledge of medical terminology, coding rules and guidelines preferred.

Qualifications

Education: High school graduate/GED or 2-5 years healthcare experience in lieu of education requirement.

Experience: Six months or more of progressive work experience

Preferences

Experience:One year of hospital outpatient scheduling and/or insurance verification experience in a hospital setting

Date Staff Position Description Created / Revised:

11/14/2019; 10/02/2020; 8/5/2024; 1/30/2026; 6/1/2026