Outpatient Registration Specialist

Optum; Chandler (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Short-term Disability

Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

Optum is seeking an Outpatient Registration Specialist to provide compassionate, patient-focused front desk support in a clinical setting. You will handle registration, demographics collection, and insurance verification in a fast-paced environment.

Responsibilities include collecting co-pays, processing referrals and authorizations, and maintaining accurate patient data while delivering excellent service to patients and families.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience in hospital, office, or similar setting.
• Ability to work 8:00am - 4:30pm Monday to Friday.
• New hire orientation will occur during the day shift for the first two weeks.

Responsibilities

• Greet and check in patients, collect demographics and verify insurance eligibility.
• Enter and verify patient data in computer systems in real time.
• Process referrals, pre-certification, pre-determination, and pre-authorizations as required.
• Verify coverage and explain benefits, and create price estimates when needed.
• Collect patient co-pays and discuss out-of-pocket responsibilities.
• Identify outstanding balances and assist in collections as appropriate.
• Answer patient and caregiver questions with empathy and professionalism.
• Generate and review patient data reports and follow up on discrepancies.
• Maintain up-to-date knowledge of ED Registration requirements.

Skills

Customer service

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Outpatient Registration Specialist (2385629)

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optumis a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to startCaring. Connecting. Growing together.

Responsible for providing patient-oriented service in a clinical or Emergency Department setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

This position is full-time, 40hours/week. Employees are required to have flexibility to work any of our day/first shifts, available Monday to Friday with occasional on-call weekend hours. It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 1955 W. Frye Rd. Chandler, AZ.

New hire orientation will occur during the day shift for the first two weeks.

Primary Responsibilities:

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determination, and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for ED Registration

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience such as hospital, office setting, customer service setting, or phone support
• Ability to work from 8:00am - 4:30pm Monday - Friday
• Ability to workday shift hours during the duration of new hire orientation (approximately the first 2 weeks)

Preferred Qualifications:

• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting