Outpatient Referral Specialist

Ramey-Estep / Re-group; Ashland (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Job summary

Ramey-Estep / Re-group seeks a referrals and intake coordinator to manage timely intake processes for client referrals and maintain professional connections with referral sources. You will draft emails, track referrals, and manage a client insurance matrix to determine service coverage.

You will work with program directors to assign service providers, communicate with families compassionately, promote RE/Re-group to the public, and support compliance with ethics and regulatory standards.

Qualifications

• Bachelor’s degree in a related field preferred.
• Experience in community-based services preferred.
• Must be 21 years or older.
• Proficient with Word, Excel, PowerPoint and agency applications.
• Excellent attention to detail and ability to work independently.
• Flexible and able to manage multiple priorities.
• Ability to handle confidential data and coordinate with all departments.
• Strong English reading/writing/speaking skills.
• Pre-employment drug screen required.
• Background screening required.
• TB test completed or proof of negative chest X-ray.

Responsibilities

• Manage and perform timely intake processes on client referrals.
• Maintain professional connections with referral sources.
• Track referrals in a timely manner per policy guidelines.
• Draft professional emails and letters regarding client case assignments.
• Maintain a database to track referral sources.
• Track client insurance information and assess service coverage.
• Assess client needs to determine service eligibility.
• Work with Program Directors to assign appropriate service providers.
• Communicate effectively with families/guardians.
• Promote a positive view of RE/Re-group to the public and outside agencies.
• Perform other duties as assigned.

Skills

Attention to detail

Independent work

Flexibility

Multitasking

Communication

Education

Bachelor's degree in a related field

Tools

MS Word

MS Excel

MS PowerPoint

Agency software

Job description

Function:

This position is responsible for receiving and processing outpatient referrals and intakes. This position acts as a liaison within the community.

Organizational duties & responsibilities:

1. The primary responsibility of all staff is to ensure the safety and well‑wellbeing of all Ramey-Estep/Re-group (RE) clients.
2. Supports the mission, vision, and values of RE. Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
3. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
4. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team‑centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
5. Exhibits effective communication skills, including proper use of agency communication systems.
6. Participates in appropriate professional development programs to attain and maintain competency.
7. Effectively manages financial and physical resources to achieve the mission of RE.
8. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

1. Managing and performing timely intake processes on client referrals.
2. Maintaining professional connections with referral sources.
3. Provides assistance in tracking client referrals in a timely manner, considering regulations and policy guidelines.
4. Drafting professional emails and letters regarding client case assignments.
5. Maintaining a database to track referral sources.
6. Tracking client insurance information and assessing what services will be covered.
7. Assessing the needs of clients and families to determine if they will be eligible for the services that Re-group provides.
8. Works closely with the Program Directors to assign the appropriate service providers.
9. Communicate effectively with family and/or guardians of clients in a friendly, compassionate, and empathic way.
10. Promotes a positive view of RE/Re-group to the public and outside agencies.
11. Perform other duties as assigned.

Working conditions/environment:

1. Shift is generally day‑shift, Monday – Friday, 9-5.
2. Holidays, weekends, and extra hours may occasionally be required.
3. Office setting with extensive computer usage.
4. Fast‑paced environment with the need for quick decisions to deal with any crisis that may arise.

minimum job requirements:

Education:

Bachelor’s degree in a related field from an accredited school is preferred.

Experience:

Previous experience in community‑based services is preferred.

Specific Skills and requirements:

• Must be at least 21 years of age.
• Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint and any other applications used by the organization or regulatory agencies.
• Excellent attention to detail and ability to work independently.
• Must be able to demonstrate a high degree of flexibility and be able to coordinate multiple priorities effectively.
• Capability to effectively handle confidential data in a timely manner.Must also have the ability to interface well with all departments in a highly professional manner.
• Ability to understand and relate to the needs of clients from diverse backgrounds.
• Ability to read, write and converse in English.
• Successful completion of a pre‑employment drug screen.
• Successful completion of a background screening.
• Successful completion of a TB skin test or proof of a negative chest x‑ray or other documentation.

Specialized Licences or training:

• Successful completion of Excellent Foundations.
• Maintain 40 hours of annual training.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs. The employee is occasionally required to climb, balance or run. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

Supervisory REquirements:

None

This positionis also eligible for our full‑time employee benefits package, which includes a generous 401(k) program with immediate vesting and dollar‑for‑dollar matching up to 6%, paid leave, health/dental/vision, and other competitive benefits!

The rate of pay for this position starts at $18.00/hour.