Outpatient Clinic Manager - Primary Care - EJGH

LCMC Health; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

LCMC Health is seeking an Outpatient Clinic Manager to lead a dedicated outpatient team, drive operational improvements, and deliver an exceptional patient experience in our New Orleans clinics. This role emphasizes accountability, hands-on leadership, and a commitment to high-quality care.

You will guide staff and providers, optimize workflows, and ensure compliance with healthcare standards while fostering a patient-first culture and a collaborative work environment across departments.

Qualifications

• High School Diploma, GED, or equivalent.
• At least 5 years of supervisory experience.
• Ability to lead and oversee professional and support personnel in a healthcare environment.
• Strong communication, organizational, and problem-solving abilities.

Responsibilities

• Lead, motivate, and support clinical and administrative staff responsible for delivering exceptional outpatient care.
• Foster a positive, collaborative, and accountable team culture where employees feel valued and empowered to succeed.
• Provide direction, coaching, and ongoing support to help team members perform at their best.
• Lead by example, encourage teamwork, and promote a solutions-focused approach to daily challenges.
• Oversee daily clinic operations to ensure efficient workflows, effective resource utilization, and a seamless patient experience.
• Identify opportunities to improve processes, enhance productivity, and strengthen overall clinic performance.
• Monitor operational goals and ensure clinic activities align with established budgets, objectives, and organizational priorities.
• Take a proactive approach to addressing operational challenges and implementing practical solutions.
• Evaluate clinic policies, procedures, and operational practices to ensure compliance with applicable healthcare regulations and standards.
• Participate in the development and implementation of policies and procedures that support safe, consistent, and high-quality care.
• Promote a patient-first culture focused on compassion, service excellence, and continuous improvement.
• Support initiatives that improve patient satisfaction, safety, and overall clinic effectiveness.
• Serve as a key connection between clinic staff, medical providers, senior leadership, and the communities we serve.
• Build strong, collaborative relationships across clinical and administrative teams.
• Communicate expectations, operational updates, and opportunities for improvement clearly and effectively.
• Partner with leadership to support organizational goals and ensure the clinic continues to operate at its best.

Job description

Outpatient Clinic Manager LCMC Health | Outpatient Clinic Operations Lead with Purpose

Inspire Your Team. Make an Impact! Are you a dynamic, results-driven leader who knows how to bring out the best in people while keeping clinic operations running smoothly? We want to meet you! LCMC Health is looking for an experienced, motivated, and hands-on Outpatient Clinic Manager who is passionate about operational excellence, team development, and delivering an exceptional patient experience. We're looking for more than someone who can manage the day-to-day. We want a proactive leader, a problem-solver, and someone who takes ownership, leads by example, and knows how to get things done! In this role, you'll have the opportunity to lead a dedicated outpatient team, drive operational improvements, and create an environment where both employees and patients feel supported. If you're a leader who thrives on challenges, values accountability, and enjoys making a meaningful difference, this could be your next career move.

What You'll Do

Leadership & Team Development

• Lead, motivate, and support clinical and administrative staff responsible for delivering exceptional outpatient care.
• Foster a positive, collaborative, and accountable team culture where employees feel valued and empowered to succeed.
• Provide direction, coaching, and ongoing support to help team members perform at their best.
• Lead by example, encourage teamwork, and promote a solutions-focused approach to daily challenges.

Clinic Operations & Performance

• Oversee daily clinic operations to ensure efficient workflows, effective resource utilization, and a seamless patient experience.
• Identify opportunities to improve processes, enhance productivity, and strengthen overall clinic performance.
• Monitor operational goals and ensure clinic activities align with established budgets, objectives, and organizational priorities.
• Take a proactive approach to addressing operational challenges and implementing practical solutions.

Quality, Compliance & Patient Experience

• Evaluate clinic policies, procedures, and operational practices to ensure compliance with applicable healthcare regulations and standards.
• Participate in the development and implementation of policies and procedures that support safe, consistent, and high-quality care.
• Promote a patient-first culture focused on compassion, service excellence, and continuous improvement.
• Support initiatives that improve patient satisfaction, safety, and overall clinic effectiveness.

Collaboration & Communication

• Serve as a key connection between clinic staff, medical providers, senior leadership, and the communities we serve.
• Build strong, collaborative relationships across clinical and administrative teams.
• Communicate expectations, operational updates, and opportunities for improvement clearly and effectively.
• Partner with leadership to support organizational goals and ensure the clinic continues to operate at its best.

What You'll Need Minimum Qualifications

• High School Diploma, GED, or equivalent.
• At least 5 years of supervisory experience.
• Ability to lead and oversee professional and support personnel in a healthcare environment.
• Strong communication, organizational, and problem-solving abilities.

What Will Make You Stand Out

• Healthcare Leadership Experience: Previous management or supervisory experience in an outpatient clinic, physician practice, or healthcare setting.
• A Hands-On Leadership Style: You're not afraid to roll up your sleeves, support your team, and lead from the front.
• Operational Know-How: You understand the importance of clinic efficiency, resource management, and meeting performance goals.
• A People-First Mindset: You know how to coach, motivate, and build relationships while holding your team accountable.
• Strong Decision-Making Skills: You can confidently navigate challenges, prioritize competing demands, and make thoughtful decisions.
• A Continuous Improvement Mentality: You're always looking for ways to make processes better, strengthen team performance, and enhance the patient experience.
• Ownership & Accountability: You take pride in your clinic's success and are committed to delivering results.

Why Join LCMC Health?

At LCMC Health, we believe exceptional healthcare starts with exceptional leadership. As an Outpatient Clinic Manager, you'll have the opportunity to make a real impact - not only on clinic operations, but on the employees you lead and the patients your team serves. We value leaders who bring fresh ideas, inspire collaboration, embrace challenges, and are committed to creating a workplace where people can thrive. We're looking for someone who can lead with confidence, manage with purpose, and help take our outpatient operations to the next level!

Additional Position Information

Supervisory Responsibility: This position directly supervises professional and support personnel.

Physical Requirements: This position is classified as light work, generally requiring the ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently. Duties may involve frequent sitting, walking, carrying objects, computer use, and communication.

Work Environment: This position operates in a healthcare environment with potential exposure to bloodborne pathogens, chemicals, and airborne communicable diseases.

Patient Population: Outpatient clinics may serve infants, children, adolescents, and adults.

This description is intended to outline the general nature and level of work performed and is not an exhaustive list of responsibilities.

LCMC Health reserves the right to modify duties based on organizational needs.

WORK SHIFT

Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little come on in attitude is the foundation of LCMC Health's culture of everyday extraordinary

Your extras

Deliver healthcare with heart.

Give people a reason to smile.

Put a little love in your work.

Be honest and real, but with compassion.

Bring some lagniappe into everything you do.

Forget one-size-fits-all, think one-of-a-kind care.

See opportunities, not problems - it's all about perspective.

Cheerlead ideas, differences, and each other.

Love what makes you, you - because we do

You are welcome here.

Equal Opportunity

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

To ensure quality care and service, we may use information on your application to verify your previous employment and background.

To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.