Outpatient Access Representative

University of Rochester; Village of Brockport (NY); Sur place; USD 26 000 - 36 000; Plein temps

Résumé du poste

The University of Rochester is hiring an ambulatory patient access specialist for the Strong West/OLEAN area in Brockport. This full-time role focuses on reception, registration, scheduling, data entry in the EMR and revenue cycle systems, and ensuring accurate, billable patient encounters.

You will greet patients, verify identities, collect demographics and payments, coordinate appointments, and support front-d desk operations while upholding HIPAA and ICARE values.

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field required.
• Completion of Vision Care 1,2,3 courses required.
• Or equivalent combination of education and experience

Responsabilités

• Greets patients to initiate positive ambulatory experience and verifies patient identity using two identifiers.
• Collects patient demographics and financial information and enters into EMR and revenue cycle system.
• Schedules visits, pre-registers patients, coordinates appointments and follows up on missed/cancelled visits.
• Answers phone promptly and routes calls to appropriate staff with clear communication.
• Edits and corrects registration data and supports charge reconciliation processes.
• Assesses urgency, handles complaints, and serves as a front-line problem solver.
• May escort patients to treatment areas and collect basic visit information.
• Other duties as assigned.

Connaissances

ICARE values

Medical terminology

Customer satisfaction

Resource to staff

Formation

High School diploma

Vision Care 1,2,3

Equivalency education/experience

Description du poste

Strong West Hospital

Full time

R275326

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

156 West Ave, Brockport, New York, United States of America, 14420

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500057 SMH Med Oncology - Interlakes

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 204 H

Compensation Range:

$19.15 - $25.85

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.

ESSENTIAL FUNCTIONS

• Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby.

• Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.

• Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.

• Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.

• Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.

• Assess the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.

• May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.

• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 1 year related experience in an administrative office or customer service field required or

• Completion of Vision Care 1,2,3 courses required

• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Medical terminology experience preferred

• Demonstrated ability to word process documents and enter data into a database preferred

• Demonstrates the ICARE values to patient, families and staff preferred

• Demonstrated skills related to achievement of customer satisfaction preferred

• Ability to act as a resource to less experienced staff preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries, always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better - Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.