Outpatient Access Rep II - Interlakes

University of Rochester; City of Rochester (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

The University of Rochester in Rochester, NY, seeks an Outpatient Access Representative II for 40 hours weekly in the Interlakes/SMH Med Oncology area. You will perform patient information processing for ambulatory care, including reception, registration, scheduling, and revenue cycle tasks in the EMR.

You will verify patient identity, collect demographic and financial information, obtain approvals, and ensure accurate billing while delivering courteous, HIPAA-compliant service.

Qualifications

• High School diploma or 1 year related experience in an administrative office or customer service field.
• Completion of Vision Care 1,2,3 courses required.
• Medical terminology experience preferred.
• Demonstrates ability to word process documents and enter data into a database.
• Demonstrates service-oriented mindset and HIPAA awareness.

Responsibilities

• Greets patients and initiates a positive ambulatory experience using two identifiers.
• Handles reception, registration and insurance handoff processes.
• Enters patient data into EMR and revenue cycle systems accurately.
• Schedules visits, coordinates testing and referrals, and pre-registers patients for next visits.
• Collects copays and reconciles end-of-day deposits.
• Answers phone calls, manages telephone encounters and routes messages to providers.
• Maintains PHI privacy and ensures waiting area order and cleanliness.
• May assist with provider template changes and support new staff as needed.
• Escorts patients to treatment areas and records vital signs when required.

Skills

Medical terminology

Customer service

Data entry

EMR systems

HIPAA knowledge

Education

High School diploma

Vision Care 1,2,3

Tools

EMR systems

Billing software

Job description

## Outpatient Access Rep II - InterlakesApply: 155 Bellwood Drive: Full time: Posted Today: R275319As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.**Job Location (Full Address):**155 Bellwood Dr, Rochester, New York, United States of America, 14606**Opening:**Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:500057 SMH Med Oncology - InterlakesWork Shift:UR - Day (United States of America)Range:UR URCA 204 HCompensation Range:$19.15 - $25.85*The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.***Responsibilities:**Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.**ESSENTIAL FUNCTIONS*** Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients’ special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby.* Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.* Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.* Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.* Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.* Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.* May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.* Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE*** High School diploma and 1 year related experience in an administrative office or customer service field required or* Completion of Vision Care 1,2,3 courses required* Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES*** Medical terminology experience preferred* Demonstrated ability to word process documents and enter data into a database preferred* Demonstrates the ICARE values to patient, families and staff preferred* Demonstrated skills related to achievement of customer satisfaction preferred* Ability to act as a resource to less experienced staff preferredThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.