Outlets Manager

Hyatt Regency; Cambridge (MD); On-site; USD 68,400 - 85,700; Full time

Benefits offered by this job

Competitive salary

Health benefits

Room nights discounts

401(k) matching

Tuition reimbursement

Meal credit

Job summary

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina is seeking an Outlet Manager to oversee all hotel food and beverage outlets, drive budgets and concepts, and maintain service excellence. You will lead a team, implement sales programs, and coordinate with other departments to ensure outstanding guest experiences.

The role requires strong leadership, 4+ years in high-volume hotel F&B, and a track record of coaching staff while upholding Hyatt standards and health regulations.

Qualifications

• 4+ years of progressive F&B management experience in a hotel setting.

Responsibilities

• Oversee front and back-of-house outlet operations.
• Develop and manage budgets, concepts, and objectives.
• Implement and maintain F&B sales/marketing programs.
• Direct and oversee employee development, coaching, and reviews.
• Coordinate with other departments to ensure guest satisfaction.
• Resolve customer complaints to maintain high service levels.
• Ensure compliance with Hyatt standards and health regulations.

Skills

People interaction

Leadership

Budgeting

Customer service

Microsoft Word

Microsoft Excel

Flexible shifts

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Organization- Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-theyre exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Outlet Manager oversees all food and beverage outlets within the hotel.

What You'll Do

• Responsible for short and long-term planning and the management of the hotel outlet operations in the front and back of the house
• Develop and recommend the budget, concepts and objectives and manage within those approved plans
• Implement and maintain food & beverage sales/marketing programs
• Direct and oversee development of employees
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for F&B outlet operations
• Coordinate outlet operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Coach and counsel employees to reflect Hyatt service standards and procedures
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt

At Hyatt, your success matters. We offer:

• Competitive Salary: $68,400.00 - 85,700.00
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
  • Free and discounted room nights
  • Friends & family rates at Hyatt properties
  • Discounts on food and beverage
  • Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Meal credit for employees

Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you’ll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR, TripAdvisor's Travelers' Choice Award, and recognition as a 2024 Healthiest Maryland Business – Standout.

Qualifications

• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts
• Must be available to work flexible shifts including nights, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.